OFENTSE AUBREY KHIBANYANA
Maun,North West District
Summary
Information Technology professional with a Bachelor of Science (Honors) in Computing. Experienced Lodge Manager with a strong background in IT support, fuel management, and store control. Expertise includes system backups, data management, reporting, inventory management, and customer service. Seeking a challenging role to leverage skills in a reputable organization to drive growth and success.
Personable and organized with passion for creating exceptional guest experiences. Knowledge of hospitality management and proficient in coordinating daily operations and ensuring high standards of service. Dedicated to enhancing guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lodge Manager
Okavango Wilderness Safaris
05.2022 - Current
- Managed daily operations and guest services at a premier lodge, ensuring compliance with company standards
- Supervised and coordinated the activities of front-office staff, ensuring guest satisfaction and operational efficiency
- Inspected guest rooms, public areas, and grounds for cleanliness and overall presentation
- Monitored and evaluated staff performance, providing guidance and feedback to improve service delivery
- Assigned duties to staff, scheduled shifts, and resolved operational issues
- Ensured that company standards for guest services, décor, and housekeeping were met
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Oversaw day-to-day operations of 16-room lodge with staff of 150 employees.
IT / Fuel Controller
Pony Transport Botswana
05.2019 - 10.2020
- Performed regular backups of systems and applications to ensure data security
- Monitored and tracked company fleet, ensuring optimal performance and record keeping
- Managed fuel stock and updated wet stock reconciliation sheets
- Utilized QuickBooks for client payment updates and fuel ordering systems for supply management
- Processed payments to suppliers and ensured fuel inventory accuracy
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Played key role in strategic planning sessions, offering insights based on financial analysis and projections.
- Worked with 4 executives to create annual budget and track actual expenses against projected expenses.
Store Controller
Great Plains Conservation Botswana
07.2018 - 04.2019
- Centralized and processed monthly orders for camp spares and maintenance into the Fix software system
- Provided detailed reports and advice on spare and maintenance inventory levels, purchases, and stock movements
- Managed fuel-dispensing records and ensured inventory control
- Collaborated with the concession manager to ensure effective inventory management and procurement coordination
- Coordinated cross-functional teams for seamless execution of inventory-related projects, leading to improved efficiency.
- Assisted in budget planning by providing accurate forecasts of inventory costs based on historical trends and future projections.
- Worked with 6 executives to create annual budget and track actual expenses against projected expenses.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge transfer across the team.
- Improved order accuracy rates through meticulous recordkeeping and attention to detail during the picking and packing processes.
- Used Sage to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Introduced internal controls to monitor critical areas of financial control and devised record keeping corrective actions to address risks or deficiencies.
- Spearheaded initiatives to reduce waste within the warehouse by implementing sustainable packaging solutions.
- Achieved higher inventory turnover rates by monitoring slow-moving items and initiating targeted promotions or markdowns.
Education
Bachelor of Science (Honors) - Computing
Botho University
Francistown Botswana01.2016
Skills
- Information Technology (IT) Support
- Systems and Application Backups
- Fleet and Fuel Management
- Records and Inventory Management
- Customer Service and Client Relations
- Data Processing and Analysis
- Project Planning and Organization
- Staff Supervision and Training
- Time Management and Prioritization
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Reporting and Record Keeping
- Guest relations management
Certification
- Certificate in Health and Safety at Work | Key Wealth Training |2022
- Certificate in Fire Fighting & Rescue |2022
- Certificate in Finance for Non-Finance Managers | Key Wealth Training |2022
- MRI Medical Rescue Certificate First Aid Level3 |2022
- Certificate in Emotional Intelligence | Key Wealth Training |2022
References
Shirley, Paul, Operations/Purchase Manager, Shirley@greatplainsconservation.com, +2676864001, Great Plains Conservation Botswana
Reading and Travelling
I am fascinated by books and different writing styles of authors, discovering new places, food and culture when travelling is the best experience ever.
Timeline
Lodge Manager
Okavango Wilderness Safaris
05.2022 - Current
IT / Fuel Controller
Pony Transport Botswana
05.2019 - 10.2020
Store Controller
Great Plains Conservation Botswana
07.2018 - 04.2019
- Certificate in Health and Safety at Work | Key Wealth Training |2022
- Certificate in Fire Fighting & Rescue |2022
- Certificate in Finance for Non-Finance Managers | Key Wealth Training |2022
- MRI Medical Rescue Certificate First Aid Level3 |2022
- Certificate in Emotional Intelligence | Key Wealth Training |2022
Bachelor of Science (Honors) - Computing
Botho University
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