Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Olebile Rejoice Teo

Mahalapye

Summary

Dynamic Guest Relations Officer with proven expertise at Cresta Mahalapye Hotel, excelling in complaint resolution and front office operations. Recognized for enhancing guest satisfaction through effective communication and resourceful problem-solving. Skilled in database management and team leadership, consistently delivering exceptional customer service and fostering a welcoming environment.

Overview

16
16
years of professional experience

Work History

Guest Relations Officer

Cresta Mahalapye Hotel
Mahalapye
01.2024 - Current
  • Welcomed guests with friendly demeanor upon arrival at the hotel.
  • Assisted guests with inquiries regarding hotel services and amenities.
  • Coordinated check-in and check-out processes efficiently for all guests.
  • Handled guest complaints promptly and professionally to ensure satisfaction.
  • Maintained accurate records of guest interactions in the hotel's database system.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Front Office Supervisor

Cresta Mahalapye Hotel
Mahalapye
02.2017 - 01.2024
  • Supervised front desk operations and managed staff schedules.
  • Trained new employees on hotel policies and front office procedures.
  • Coordinated room assignments and maintained accurate reservation records.
  • Handled cash transactions and processed payments efficiently.
  • Collaborated with housekeeping to ensure timely room readiness for guests.
  • Coordinated with other departments to ensure smooth operations.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Performed miscellaneous job-related duties as assigned by management personnel .

Financial Agent

Botswana Life Insurence
Mahalapye
03.2015 - 01.2017
  • Assisted clients in understanding insurance products and policy options.
  • Analyzed client financial needs and recommended suitable coverage plans.
  • Managed client accounts and maintained accurate policy records.
  • Conducted presentations to explain benefits of financial planning and insurance options.
  • Advised clients regarding the best ways to manage their finances according to their individual needs.

Assistant Purchasing Officer

Delta Pharmacetical Company
Gaborone
02.2012 - 12.2012
  • Coordinated purchase orders and tracked delivery schedules to maintain inventory levels.
  • Developed sourcing strategies to enhance supply chain performance and sustainability efforts.
  • Maintained accurate records of purchases, contracts, and supplier performance evaluations.

Enumarator

Census Botswana - statistics
Gaborone
08.2011 - 01.2012
  • Collected data from households to ensure accurate population counts.
  • Verified and validated data entries for consistency and accuracy.
  • Coordinated with local officials to facilitate smooth enumeration processes.
  • Ensured privacy of participants during the survey process by following established protocols.
  • Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.

Human Resources Intern

Botswana Breweries
Gaborone
01.2010 - 11.2010
  • Assisted in recruitment processes by scheduling interviews and preparing candidate materials.
  • Collaborated with HR team to organize employee training sessions and workshops.
  • Maintained employee records and updated information in HR management systems.
  • Supported onboarding processes by preparing orientation materials for new hires.

Education

ADVANCE DIPLOMA - Human Resources Management

ABM UNIVERSITY COLLEGE
GABORONE
01-2014

Skills

  • Guest relations
  • Complaint resolution
  • Front office operations
  • Reservation management
  • Database management
  • Payment processing
  • Team leadership
  • Effective communication
  • Customer service

Accomplishments

  • Employee for the month - January 2023 (Cresta Mahalapye)
  • Mampodi Award - Diamond Service Award Year - November 2023 (Cresta Mahalapye)

Languages

Tswana
First Language

Timeline

Guest Relations Officer

Cresta Mahalapye Hotel
01.2024 - Current

Front Office Supervisor

Cresta Mahalapye Hotel
02.2017 - 01.2024

Financial Agent

Botswana Life Insurence
03.2015 - 01.2017

Assistant Purchasing Officer

Delta Pharmacetical Company
02.2012 - 12.2012

Enumarator

Census Botswana - statistics
08.2011 - 01.2012

Human Resources Intern

Botswana Breweries
01.2010 - 11.2010

ADVANCE DIPLOMA - Human Resources Management

ABM UNIVERSITY COLLEGE

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Olebile Rejoice Teo