Oleksandr Zub

• From 2022 until the end of May 2024, I worked remotely from home as a technician on the inbound support line, handling calls from drivers and fleet managers across the United States and Canada. I assisted them in connecting to our systems and resolving issues related to ELD (Electronic Logging Device) units. I also coordinated trucking operations within the U.S.
• In early 2022, I was promoted to the position of team leader. In this role, I was responsible for overseeing a team of seven members. My duties included conducting regular team meetings, providing individual support to team members, monitoring performance, coordinating tasks, and offering guidance whenever someone encountered a challenging issue.

I worked on the inbound line at a travel agency, where I assisted customers who called to cancel their tickets. My primary responsibility was to ensure customer satisfaction by offering alternative solutions whenever possible. If the customer still chose to cancel, I guided them through the cancellation process.

In 2019, I was promoted to the position of Senior Specialist. In this role, I took on additional responsibilities, including handling difficult or aggressive customers and training new team members.
I have experience working with the AMADEUS and SABRE booking systems.