Administrative Clerk
Masscash T/A Eureka Gaborone
11.2022 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Streamlined travel arrangements for executives, ensuring efficient itinerary planning and accommodation bookings.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.