Onneile Esnah Rampogo
Administration Assistant
Gaborone
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Administrative Assistant
Brandwire Investments (PTY)LTD
Gaborone
01.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Cashier/Waitress
Blue CollarResturant
Masunga
12.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Manager
Kinzy Embroidery Services
Masunga
04.2019 - 11.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Office Administrator
Galip Investments (PTY)LTD
Francistown
02.2014 - 12.2014
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Education
Associate Degree in Tv And Film Production - Media
Limkokwing University of Creative Technology
Gaborone, Botswana 02.2011 - 06.2014
Skills
Office administration
Certification
Botswana General Certificate Of Secondary Education
Timeline
Administrative Assistant
Brandwire Investments (PTY)LTD
01.2022 - Current
Cashier/Waitress
Blue CollarResturant
12.2021 - 12.2022
Assistant Manager
Kinzy Embroidery Services
04.2019 - 11.2019
Office Administrator
Galip Investments (PTY)LTD
02.2014 - 12.2014
Associate Degree in Tv And Film Production - Media
Limkokwing University of Creative Technology
02.2011 - 06.2014
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