ONTIRETSE ERIC RAMARUMO
NETWORK ADMINISTRATOR
Gaborone
Summary
An experienced and vibrant Network Administration - Information Technology (IT) Technician with a Bachelor's in Business Administration (Leadership and Change Management) and Associate Degree in Business Information Systems. Brings to the table over 11 years of work experience in IT and accounting. A highly motivated, technology savvy customer service-oriented IT professional who is adept in strategy development and management.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Network Administration - Information Technology (IT) Technician
Water Utilities Corporation (WUC) - IT Department
5 2014 - Current
- Providing 2nd level support of ICT infrastructure and Applications in Water Utilities Greater Gaborone Area
- Providing technical support via helpdesk systems for a wide range of internal & external applications
- Working on Active Directory accounts, the configuration of smartphones, tablets and laptops emails
- Assisting in purchasing and procuring IT Equipment and software in line with agreed budgets
- Playing a critical support and maintenance role for Applications servers
- Maintaining up-to-date Antivirus levels on all machines company-wide
- Troubleshooting technical problems and implementing solutions
- Creating, updating and monitoring IT user accounts
- Producing reports for the Manager
- Guiding users to use the system efficiently in the execution of their routine tasks
- Dealing with routine service requests for hardware and software maintenance
- Maintenance and management of the Windows-based Server Environment
- Responsible for the fast and accurate troubleshooting of reported faults
- Maintaining up-to-date Antivirus levels on all machines company-wide
- End user support-responds to queries from users, specialists and staff
- Running trials, testing and installing new hardware and software
- Troubleshooting technical problems and implementing solutions
- Managing and monitoring backups in multiple locations
- Providing maintenance support and break-fix solutions
- Identifying and diagnosing system failures
- Updating and monitoring IT user accounts
- Working on Active Directory accounts
- Regularly updating software
- Helping desk administration.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and
IT Helpdesk Officer
Water Utilities Corporation (WUC) - IT Department
GABORONE
02.2013 - Current
- Establishing or identifying prices of goods, services or admission, and tabulating bills using calculators, cash registers, or optical price scanners
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Answering customers' questions, and providing information on procedures or policies
- Receiving payment by cash, check, credit cards, vouchers, or automatic debits
- Issuing receipts, refunds, credits, or change due to customers
- Maintaining clean and orderly checkout areas
- Greeting customers entering establishments
- Resolving customer complaints.
Customer Care Officer Accounts
Water Utilities Corporation (WUC) - IT Department
02.2012 - 02.2013
- Providing 2nd level support of ICT infrastructure and Applications in Water Utilities Greater Gaborone Area
- Providing technical support via helpdesk systems for a wide range of internal & external applications
- Working on Active Directory accounts, the configuration of smartphones, tablets and laptops emails
- Assisting in purchasing and procuring IT Equipment and software in line with agreed budgets
- Playing a critical support and maintenance role for Applications servers
- Maintaining up-to-date Antivirus levels on all machines company-wide
- Troubleshooting technical problems and implementing solutions
- Creating, updating and monitoring IT user accounts
- Producing reports for the Manager
- Guiding users to use the system efficiently in the execution of their routine tasks
- Dealing with routine service requests for hardware and software maintenance
- Maintenance and management of the Windows-based Server Environment
- Responsible for the fast and accurate troubleshooting of reported faults
- Maintaining up-to-date Antivirus levels on all machines company-wide
- End user support-responds to queries from users, specialists and staff
- Running trials, testing and installing new hardware and software
- Troubleshooting technical problems and implementing solutions
- Managing and monitoring backups in multiple locations
- Providing maintenance support and break-fix solutions
- Identifying and diagnosing system failures
- Updating and monitoring IT user accounts
- Working on Active Directory accounts
- Regularly updating software
- Helping desk administration.
Education
BBA - BUSINESS ADMINISTRATION
Botswana Open University
Gaborone, Botswana 07.2019 - 03.2023
Associate Degree in Business Information Systems - INFORMATION TECHNOLOGY
Limkokwing University
Gaborone, Botswana 08.2007 - 08.2011
Skills
Desktop Technical Support
Certification
Microsoft Certified Technology Specialist (deploying and Managing Windows 10 in Enterprise) - (October 2018)
Cellphoneno
(+267) 72 192 613/(W) 360 4459
Emergencyno
(+267) 73 970 301
Competenciesandcoreskills
- Hardware: Installing/Configuring Network Printers, Cashier Printers, RAM, Hard drives, Power Supply
- IT Security: F-Secure, Symantec Anti-virus support, Malware Control
- Networking: TCP/IP, Local Area Network (LAN), Wireless
- Programming Languages: HTML, PHP, JAVA, C-Sharp
- Network Connectivity troubleshooting, Ping, telnet
- Strategy Development and Management
- Marketing Trends and Analysis
- Planning and Prioritizing Tasks
- Research Methods
- Technical Skills
- Exceptional Communication skills
- Dependable and Self-disciplined
- Good Interpersonal Relations
- Customer Service Orientation
- Planning and Organization
- Problem-solving Skills
- Attention to Detail
- Professional
- Team Player
- Adaptable
- Integrity
- Soft Skills
Computerskillsandsoftwares
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Postaladdress
P. O. Box, 505046, Gaborone, Botswana
Personal Information
- Date of Birth: 07/1988
- Gender: Male
- Nationality: Motswana
- Driving License: Botswana Driver's License (Class B)
Languages
Setswana and English (Spoken and Written)
References
- Mr. Galebolae Otimile, Water Utilities Corporation, Information Systems Manager, (+267) 73 972 017
- Ms Leah uananisa, Water Utilities Corporation, Manager user experience, (+267) 73 969 658
- Mr. Tshepiso Tshepe, Water Utilities Corporation, Manager - Networks and Infrastructure, (+267) 73 969 454
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BBA - BUSINESS ADMINISTRATION
Botswana Open University
07.2019 - 03.2023
IT Helpdesk Officer
Water Utilities Corporation (WUC) - IT Department
02.2013 - Current
Customer Care Officer Accounts
Water Utilities Corporation (WUC) - IT Department
02.2012 - 02.2013
Associate Degree in Business Information Systems - INFORMATION TECHNOLOGY
Limkokwing University
08.2007 - 08.2011
Network Administration - Information Technology (IT) Technician
Water Utilities Corporation (WUC) - IT Department
5 2014 - Current
Microsoft Certified Technology Specialist (deploying and Managing Windows 10 in Enterprise) - (October 2018)
Microsoft Certified Technology Specialist (Network Infrastructure and Active Directory Services) - (December 2015)
Introduction to Cybersecurity
NIST-Cyber security framework (CSF) Foundation
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