Summary
Overview
Work History
Education
Skills
Interests
Future Professional Development
Short Courses And Seminars
Personal Information
Other
Timeline
Generic

OPELANG ITUMELENG MOLAPO

PUBLIC RELATIONS/COMMUNICATIONS OFFICER
Gaborone

Summary

I have more than 8 years of work experience in insurance with six of these as an insurance regulator for both life and non-life insurance companies. I have also gained experience being a member of the Executive of an insurance company in which I was responsible for operations. I have during these years built a wealth of knowledge and experience on business activities of an insurance company, compliance and regulatory issues including trends in these areas.

Public relations professional with proven track record in media relations, strategic communication, and brand management. Skilled in crafting compelling narratives, crisis management, and maintaining strong relationships with stakeholders. Strong emphasis on team collaboration and consistent achievement of results. Adaptable and reliable, with excellent verbal and written communication skills, and ability to thrive in dynamic environments.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Injury Prevention Officer

Motor Vehicle Accident Fund
06.2015 - Current
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
  • Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
  • Enhanced officer safety with introduction of new protective gear and safety protocols.
  • Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
  • Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
  • Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
  • Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
  • Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
  • Organized public forums to address community concerns, improving transparency and accountability.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.

Graduate Trainee-Corporate Communications

Motor Vehicle Accident Fund
01.2015 - 05.2016
  • Worked in various departments to gain hands-on experience.
  • Assisted in the preparation of comprehensive reports for management review, showcasing progress towards company goals.
  • Improved problem-solving abilities by actively engaging in brainstorming sessions and contributing to solution development.
  • Strengthened presentation capabilities by delivering informative project updates to supervisors and peers.
  • Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed during the trainee program.
  • Enhanced communication skills through frequent interactions with colleagues, supervisors, and clients across various departments.
  • Showcased initiative in acquiring new skills beyond required training objectives, positioning oneself as a valuable asset to the organization.
  • Came up with new ideas and improvements, which were discussed with senior employers.
  • Developed cross-functional capabilities by collaborating closely with colleagues from diverse backgrounds and areas of expertise.
  • Updated departmental websites and social media accounts with relevant, engaging content.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Internship Student

Motor Vehicle Accident Fund
09.2012 - 09.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Supported customer service improvements with detailed feedback analysis.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Honors Degree Media Studies - Media Studies And Industrial Psychology

University of Namibia
Windhoek, Namibia
05.2005 - 05.2009

Skills

Stakeholder relationship management

Campaign management

Communications management

Speech writing

Crafting responses

Branding

Media relations

Communications strategies

Corporate messaging

Project management

Internal communications

Press release writing

Promotional campaigns

Public relations

Branding management

Social media planning

Public address presentation

Media contacts management

Customer service

Reliability

Problem-solving

Corporate events planning

Public speaking

Media communications

Promotions and advertising

Teamwork and collaboration

Time management

Problem-solving abilities

Social media marketing

Adaptability and flexibility

Verbal and written communication

Attention to detail

Problem-solving aptitude

Interests

Playing and watching football
Reading novels and economic and political newsletters
Watching movies

Future Professional Development

  • Advanced Programme in Risk Management (UNISA)
  • Doctor of Philosophy in Management Studies (Finance, Risk Management and Banking) (UNISA)

Short Courses And Seminars

  • Road Safety Course, Delft 2018

Personal Information

  • Date of Birth: 08/25/88
  • Gender: Female
  • Nationality: Motswana
  • Marital Status: Single

Other

MVA Fund Social Club Executive,Class B driving license

Timeline

Injury Prevention Officer

Motor Vehicle Accident Fund
06.2015 - Current

Graduate Trainee-Corporate Communications

Motor Vehicle Accident Fund
01.2015 - 05.2016

Internship Student

Motor Vehicle Accident Fund
09.2012 - 09.2014

Honors Degree Media Studies - Media Studies And Industrial Psychology

University of Namibia
05.2005 - 05.2009

Similar Profiles

CREATE PROFILE
OPELANG ITUMELENG MOLAPOPUBLIC RELATIONS/COMMUNICATIONS OFFICER