Dentally
Opelo Tshampedi
Administration Assistant
Gantsi
Summary
Detail-oriented administrative professional with experience in office administration, documentation, and patient communications. Skilled in Microsoft Excel, filing systems, insurance verification, and clerical support. Focused on improving workflow efficiency, maintaining compliance, and keeping operations organized.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
Administrative Assistant
Your Family Dentist Dental Clinic
Gantsi, Botswana
09.2019 - Current
- Coordinated patient appointments, balancing chair availability and provider schedules for smooth daily flow.
- Managed incoming calls, answered patient questions, and directed urgent concerns to appropriate staff.
- Verified insurance eligibility, updated patient records, and maintained accurate front desk documentation.
- Processed billing paperwork, collected payments, and supported claim follow-up with attention to detail.
- Organized treatment files, referrals, and correspondence to keep administrative records current and accessible.
- Scheduled recall reminders and confirmed visits to reduce missed appointments and improve continuity of care.
- Supported reception operations, greeting patients professionally and resolving routine administrative issues promptly.
- Improved office efficiency by streamlining filing, appointment coordination, and daily clerical workflows.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Work Study Student
Goodhope Primary Hospital, Ministry Of Health & Wellness
, Botswana
02.2017 - 05.2017
- Assisted faculty and staff with clerical tasks, filing, and document preparation.
- Responded to student and office inquiries with clear, professional communication.
- Organized records, forms, and office materials for efficient daily access.
- Retrieved, sorted, and delivered mail, supplies, and internal documents.
- Maintained confidential information and followed campus procedures consistently.
- Adapted quickly to changing priorities while completing routine administrative assignments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
Education
Bachelor of Arts - Healthcare Service Management
Boitekanelo College
Tlokweng 04.2001 -
Skills
Office administration
Administrative support
Data entry
Recordkeeping practices
Scheduling
File organization
Microsoft Excel
Microsoft Word
Technical skills
Technical troubleshooting
Customer service
Customer and client relations
Time management
Software
Edi
Certification
CAP - Certified Administrative Professional
Timeline
Administrative Assistant
Your Family Dentist Dental Clinic
09.2019 - Current
Work Study Student
Goodhope Primary Hospital, Ministry Of Health & Wellness
02.2017 - 05.2017
Bachelor of Arts - Healthcare Service Management
Boitekanelo College
04.2001 -