OTLAADISA RATORA SMARTS
IT Support and Network Technician
Gaborone,Botswana
Summary
IT Networking & Software Engineering graduate, having a great facility in IT Helpdesk Support, Networking, Systems analysis, design, installation and maintenance, also proficient enough in IT Project Management, driven to improve and smooth IT operations and ready to take on a dynamic new role.
Overview
1
1
year of professional experience
4
4
Years of Tertiary Education
9
9
Certifications
2
2
Languages
Work History
IT Helpdesk Support Technician (Internship)
Institute of Development Management
Gaborone, Botswana
02.2021 - 04.2021
- Provide customer service to define business needs and translate those into system functionality requirements and quality control processes.
- Assessed system hardware and software, wrote reports of their status then suggest modifications to reduce lag time and improve overall speed by at least 70%.
- Reduced network vulnerabilities within organization's environment through use of McAfee antivirus, Fortinet firewall, and application security protection, keeping network environment 98.9% free from cyber attacks.
- Installed and configured new technologies to be used , such as hardware, operating systems, and applications so to improve productivity and support organizational goals.
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Junior Network Technician (Apprenticeship)
Flake Giants Holdings (PTY) LTD
Gaborone, Botswana
02.2020 - 02.2021
- Participated in network projects implementation as assigned, collaborated and shared ideas and skills with core workers to delivering fully functional, on time and error-free projects.
- Terminated, configured, and installed CAT6 cables, routers, switches, patch panels, and desktops for 100 network points, ensuring best practices and adherence to networking and company standards.
- Tested and monitored all network points, and LAN/WAN activities to ensure high availability of network service and produced appropriate reports to project manager.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - IT Networking And Software Engineering
Institute of Development Management
Gaborone, Botswana 07.2017 - 06.2021
Skills
First Line IT Support
undefinedCertification
Cybersecurity Essentials [CISCO Network Academy]
Drivers License
Botswana Class B License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cybersecurity Essentials [CISCO Network Academy]
08-2021
AWS Academy Cloud Foundations [University Of Botswana, AWS Academy]
06-2021
IT for Business Success [HP Foundation]
06-2021
Customer Relationship Management [HP Foundation]
06-2021
International Computer Drivers License [Institute of Development Management]
04-2021
Networking Essentials [CISCO Network Academy]
03-2021
NSE 2 Network Security Associate [Fortinet NSE Institute]
03-2021
NSE 1 Network Security Associate [Fortinet NSE Institute]
03-2021
IT Helpdesk Support Technician (Internship)
Institute of Development Management
02.2021 - 04.2021
Introduction To Cybersecurity [CISCO Network Academy]
12-2020
Junior Network Technician (Apprenticeship)
Flake Giants Holdings (PTY) LTD
02.2020 - 02.2021
Bachelor of Science - IT Networking And Software Engineering
Institute of Development Management
07.2017 - 06.2021
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