Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
orebotse keorete

orebotse keorete

gaborone,Botswana

Summary

Experienced in supply chain management with focus on optimising procurement processes. Proven track record of reducing costs and improving supplier relations through strategic sourcing and negotiation skills. Capable of ensuring timely and cost-effective acquisition of materials while maintaining high standards of quality and compliance. Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Organised Teller with cash handling experience. Uses superior communication skills to inform customers about bank products and services. Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Detail-oriented professional seeking opportunity to gain experience in banking. Possesses excellent time management, organisational and multitasking skills. Focused on building customer loyalty and satisfaction.

Overview

17
17
years of professional experience
14
14
years of post-secondary education

Work history

Purchasing and supplies officer

Deparment of social services
gabororne, Botswana
01.2007 - 07.2008
  • Developed supplier relationships by conducting regular performance reviews.
  • Negotiated contracts for improved terms and conditions.
  • Identified potential suppliers through market research and networking.
  • Managed stock levels to ensure consistent supply of goods and materials.
  • Analysed purchasing trends, resulting in cost savings.
  • Ensured order accuracy by closely monitoring the entire purchasing process.
  • Facilitated smooth operations with proactive communication across teams.
  • Collaborated with suppliers for timely resolution of issues and disputes.

Customer service advisor

Absa bank Botswana
Moshupa, Botswana
02.2011 - 07.2023
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Designed training programmes for enhanced team performance.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed complex customer issues to successful resolution.
  • Enhanced brand loyalty provided excellent service at all times.
  • Assisted customers in product selection to boost sales.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Recorded and processed customer data accurately.
  • Resolved pressing customer issues, ensured repeat business.

Teller/cashier

Absa bank
Moshupa, Botswana
02.2011 - 07.2023
  • Managed daily cash transactions for efficient customer service.
  • Ensured accurate financial records by meticulous record keeping.
  • Assisted customers with banking enquiries to enhance satisfaction rate.
  • Identified opportunities for cross-selling bank products, boosted sales performance.
  • Maintained confidentiality of client information, ensured compliance with data protection regulations.
  • Built strong customer relationships to foster loyalty and repeat business.
  • Conducted end-of-day reconciliation, facilitated smooth operations.
  • Performed regular audits on transactional activities, maintained high level of accuracy.
  • Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
  • Escalated complex issues to management in a timely manner for prompt resolution.
  • Coordinated with other team members to manage peak hours effectively.
  • Followed all bank procedures during transactions for operational excellence.
  • Adapted quickly to new banking software and technologies, enhanced productivity.
  • Handled foreign currency exchanges accurately under fluctuating market conditions.
  • Collaborated closely with the security team to ensure safety measures were upheld in the branch.
  • Provided administrative support when necessary for seamless office operations.

atm custodian

Absa bank
Moshupa, Botswana
02.2011 - 07.2023
  • Enhanced customer service by promptly resolving ATM malfunctions and errors.
  • Enhanced customer satisfaction by promptly addressing and resolving ATM-related complaints.
  • Reported discrepancies in transactions for quick rectification.
  • Collaborated with bank officials for updating ATM policies and protocols.
  • Achieved efficient operations through meticulous record keeping and reporting routines.
  • Handled customer queries regarding ATM usage, resulting in improved client relations.
  • Advised customers on financial products to suit personalised needs.
  • Built positive customer relationships for optimised branch loyalty.
  • Co-ordinated with technical support teams for timely issue resolution.
  • Managed cash replenishment to ensure uninterrupted service.

Education

BGCSE

Mater Spei college
Francistown, City of Francistown
02.2005 - 11.2006

JCE - JCE

Selepa Junior Secondary
Francistown, City of Francistown
01.2002 - 10.2004

Psle - Psle

Mokaleng Primary
Francistown, City of Francistown
01.1995 - 01.2001

Diploma of Higher Education - CHARTERED INSTITUTION OF PURCHASING AND SUPPLY

INSTITUTE OF DEVELOPMENT MANAGEMENT
Gaborone
07.2007 - 11.2010

Skills

  • Customer engagement
  • Time management
  • Complaint handling
  • Product knowledge
  • Digital literacy
  • Payment Processing
  • Customer Service
  • Microsoft Office Suite
  • Sales data analysis
  • Team collaboration
  • Query management
  • Query resolution
  • Inventory management
  • Procurement expertise
  • Vendor negotiation
  • Supplier assessment
  • Stock control techniques

Languages

English
Fluent
Setswana
Advanced

Affiliations

  • Athletics, Playing & Watching Soccer, Travelling & Reading

Accomplishments

    10 years certificate of recognition in banking industry,

Timeline

Customer service advisor

Absa bank Botswana
02.2011 - 07.2023

Teller/cashier

Absa bank
02.2011 - 07.2023

atm custodian

Absa bank
02.2011 - 07.2023

Diploma of Higher Education - CHARTERED INSTITUTION OF PURCHASING AND SUPPLY

INSTITUTE OF DEVELOPMENT MANAGEMENT
07.2007 - 11.2010

Purchasing and supplies officer

Deparment of social services
01.2007 - 07.2008

BGCSE

Mater Spei college
02.2005 - 11.2006

JCE - JCE

Selepa Junior Secondary
01.2002 - 10.2004

Psle - Psle

Mokaleng Primary
01.1995 - 01.2001
orebotse keorete