Volunteer Work
Otlalenna Fernando Moiphetsodi
MANAGER
Gaborone
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Assistant Manager
L.L.A Learning Centre
Francistown, City of Francistown
7 2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service
HR & Admin Officer (Volunteering)
The Broadcasters Organizations
2023.10 - Current
- Manage and oversee the administrative staff, including recruitment, training, and performance management
- Manage budgets for the administrative functions of the company, including office supplies and equipment
- Ensure that all administrative tasks, such as data entry, filing, and correspondence, are completed accurately and efficiently
- Coordinate and manage office events and meetings
- Liaise with external stakeholders, such as vendors and clients, to ensure smooth operations
- Ensure compliance with all relevant laws and regulations.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Financial Advisor
Trustwave Insurance Brokers
Gaborone, Gaborone
2024.02 - 2024.06
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Branch Administrator
FNB Ghanzi
Ghanzi, Ghanzi District
2021.10 - 2023.05
- Oversaw branch team consisting of 5 customer service representatives and personal bankers.
- Received superior customer service satisfaction scores for 2 consecutive quarters.
- Managed branch with average of P800,000 in monthly deposits.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
Branch Administrator
FNB Maun
2018.05 - 2021.09
- Branch and ATM cash management ensuring cash controls and processes are followed and adhering to the cash limits as per regulatory requirement
- Daily and monthly reporting
- Reconciliation of suspense accounts
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Recruit and train personnel and allocate responsibilities and office space
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Manage schedules and deadlines
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
- Organize and supervise other office activities (recycling, renovations, event planning etc.)
- Ensure operations adhere to policies and regulations.
Business Analyst
FNB Head Office
2016.04 - 2018.04
- Branches performance analysis
- Data gathering and provision to branches
- Monthly and quarterly reporting to Channels Exco
- Formulation of branch sales targets and budgets
- Creation of business cases for new branches or relocation of existing ones
- Analysis of branches' sales performance
- Generation and analysis of data as required by branches
- Management of data dashboards for branches.
Teller
FNB Airport Junction
2014.02 - 2016.03
- Cash and cheque deposits
- Cash and cheque withdrawals
- Customer query resolution
- Forex transactions processing.
Service Consultant
FNB Airport Junction
2014.02 - 2016.03
- Cards and cheque book ordering
- Customer query resolution
- Migration of customers to digital platforms.
Education
Bachelor of Economics - Analytical Economics
Multimedia University
Cyberjaya, Malaysia 2012.01 - 2012.01
Skills
Customer Service
Leadership Skills
Microsoft Office
Office Management
Analytics
Communication Skills
Operations Management
Employee Performance Evaluations
Product and service knowledge
Recruiting and interviewing
Customer Relationship Management (CRM)
Cost Reduction
Certification
COP Long term
References
- Odirile Kemoabe, FNB, +267 74883339
- Itumeleng Lekalake, The Broadcasters Organization, +267 72153394
- Girlie Chezuba, FNB Jwaneng, +267 71332525
Interests
Timeline
Financial Advisor
Trustwave Insurance Brokers
2024.02 - 2024.06
HR & Admin Officer (Volunteering)
The Broadcasters Organizations
2023.10 - Current
Branch Administrator
FNB Ghanzi
2021.10 - 2023.05
Branch Administrator
FNB Maun
2018.05 - 2021.09
Business Analyst
FNB Head Office
2016.04 - 2018.04
Teller
FNB Airport Junction
2014.02 - 2016.03
Service Consultant
FNB Airport Junction
2014.02 - 2016.03
Bachelor of Economics - Analytical Economics
Multimedia University
2012.01 - 2012.01
Assistant Manager
L.L.A Learning Centre
7 2024 - Current