Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
Generic
Open To Work

OTSILE BRIAN SESUPENG

Francistown

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

BAKERRestaurant Waiter ChefBartender

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Francistown, Botswana
Open to relocation: Yes

Salary Range

3/yr - 55600/yr

Important To Me

Career advancementPersonal development programsCompany CultureHealthcare benefitsTeam Building / Company Retreats

Summary

Capable individual passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine-dining establishments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise in hospitality related fields and industries.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

The Kreo Cafe
Phakalane
2025.01 - 2025.10
  • Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Delivered food and beverages accurately, adhering to health and safety standards.
  • Assisted in menu recommendations, enhancing guest dining experience through product knowledge.
  • Collaborated with kitchen staff to streamline order delivery and minimize wait times.
  • Managed cash register operations, handling transactions efficiently and accurately.
  • Addressed customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Bartender Part-time

Kwa Nokeng Lodge
Martin's Drift
2024.09 - 2024.12
  • Mix and serve beverages according to standardized recipes and customer preferences.
  • Maintain cleanliness and organization of bar area to ensure efficient service.
  • Process customer orders accurately using POS systems for billing and inventory tracking.
  • Provide excellent customer service by engaging patrons and addressing concerns promptly.
  • Assist in training new staff on cocktail preparation and bar operations best practices.
  • Monitor inventory levels, restock supplies, and minimize waste through careful management.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Hotel restaurant waiter

Majestic Five Hotel
Palapye
2024.04 - 2024.09
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in menu recommendations and wine pairings to enhance guest satisfaction.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Adapted quickly to changing priorities during peak service hours, enhancing team efficiency.
  • Resolved customer complaints promptly, contributing to repeat business and loyalty.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Chef Intern

Phudzi Hotel Resort
2023.02 - 2023.03
  • Cleaned kitchen counters, refrigerators, and freezers.
  • Read through recipes and set up ingredients for Head chef.
  • Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
  • Coordinated with team members to prepare orders on time.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Disciplined and dedicated to meeting high-quality standards.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Evaluated food products to verify freshness and quality.
  • Utilized culinary techniques to create visually appealing dishes.

Head Bartender

Ate@Design
Gaborone
2026.02 - 2026.05
  • Supervised daily bar operations, ensuring efficient workflow and exceptional customer service.
  • Trained and mentored junior bartenders in cocktail preparation and customer engagement techniques.
  • Developed and implemented innovative drink menus, enhancing customer experience and satisfaction.
  • Managed inventory control, optimizing stock levels to minimize waste and reduce costs.
  • Collaborated with management on promotional events to increase bar visibility and sales.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Assisted with inventorying beverage stock and bar supplies.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Restaurant Waiter

DIGGER'S INN
2021.10 - 2022.09
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

BAKER

La Vue Kitchen And Bar
2021.07 - 2021.09
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Developed recipes for new products and improved existing recipes.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Operated cash registers and processed payments accurately.
  • Produced consistently high-quality baked goods for customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Followed food safety standards when handling ingredients.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Packaged finished products for sale.

Education

Bachelor of Arts - INTERNATIONAL HOSPITALITY MANAGEMENT

BOTSWANA ACCOUNTANCY COLLEGE
FRANCISTOWN, BOTSWANA
12.2021

High School Diploma -

FRANCISTOWN SENIOR SCHOOL
FRANCISTOWN, BOTSWANA
11.2018

Skills

  • Effective communication
  • Ingredient station set up
  • Stock rotation
  • Cleanliness and sanitation
  • Signature dish creation
  • Recipes and menu planning
  • Food plating and presentation
  • Forecasting and planning
  • Attention to Detail
  • Pizza making
  • Cooking and baking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Managed 6 staff members at an event planned and hosted by Kgalagadi Breweries Limited (KBL) Brutal Fruit promotional event.
  • Supervised and led in making cocktails at the KBL Brutal Fruit promotional event.
  • Oversaw all bar activities at the KBL Brutal Fruit promotional event.
  • Led a team of 4 staff members in making and selling cocktails at the grand opening of Phudzi Hotel in Francistown.

Timeline

Head Bartender

Ate@Design
2026.02 - 2026.05

Restaurant Waiter

The Kreo Cafe
2025.01 - 2025.10

Bartender Part-time

Kwa Nokeng Lodge
2024.09 - 2024.12

Hotel restaurant waiter

Majestic Five Hotel
2024.04 - 2024.09

Chef Intern

Phudzi Hotel Resort
2023.02 - 2023.03

Restaurant Waiter

DIGGER'S INN
2021.10 - 2022.09

BAKER

La Vue Kitchen And Bar
2021.07 - 2021.09

High School Diploma -

FRANCISTOWN SENIOR SCHOOL

Bachelor of Arts - INTERNATIONAL HOSPITALITY MANAGEMENT

BOTSWANA ACCOUNTANCY COLLEGE

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