Pearl Goitseone Selane
Sales And Marketing
Tlokweng
Summary
A dedicated professional with a strong drive to make a positive difference beyond the confines of the role. Motivated to actively participate in initiatives that promote noble causes and raise community awareness. Vision focused on driving client acquisition, ensuring customer retention, and consistently delivering exceptional customer satisfaction within the company.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Assistant
Mascom Wireless
Gaborone, Botswana
09.2013 - Current
- To provide efficient service to customers according to Company procedures.
- Customer Relations Management
- Stock Management
- As a Retail Sales Assistant, I am more into customer Service/Customer Relations. Working and interacting with customers every day. My duty as The First Line of Contact is to maintain and retain Customers by providing them with the best customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Teller
Standard Chartered Bank
Gaborone, Gaborone
07.2012 - 06.2013
- To deliver quality service to customers through efficient and accurate processing while projecting a professional and warm image in all interpersonal skills.
- Perform general reconciliation and control activities.
- Management of ATM cash (nominated teller)
- Receive cash and cheque deposits.
- Encashment of cheques and other related instruments.
- Selling of bank cheques, drafts and telegraphic transfers.
- Completion of central bank returns on foreign exchange transactions.
- Systems Administrators start and end of day.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Warehouse Clerk (Assistant to General Manager)
Options Stores Warehouse
Gaborone, Gaborone
11.2010 - 11.2010
- Promotions
- Checked packages and merchandise for damage and notified vendors.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.
Sales & Marketing Executive
Auto Directory
Gaborone, Gaborone
03.2010 - 12.2010
- Selling Advertising space
- Seeking potential prospects
- Negotiating and closing deals, through Telemarketing and Personal Selling
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Analyzed sales and marketing data for improved strategies.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Advanced Diploma - Diploma In Sales And Marketing
Gaborone Institute of Professional Studies
Gaborone 01.2007 - 01.2009
High School Diploma -
Naledi Senior
Gaborone 01.2002 - 01.2003
Skills
Good mastery of English skills
undefinedCareer Plan
I envision myself as an effective and efficient team player in any institution. If given a chance I will expand my contribution beyond confines of my duties by pursuing activities with a worth cause to take community awareness to a higher level. My vision is to help in empowering the youth to become vibrant leaders in different spheres of life in a manner that will facilitate effective, meaningful and innovative channeling of young people's energies.
Id No
511720111
Educational Background
Advanced Diploma In Sales and Marketing, Gaborone Institute of Professional Studies, 2007-2009.
Principles of Marketing, Pass, Principles of Selling, Pass, Principles of Customer Care, Pass, Business Communication, Pass, Business Environment, Distinction, Sales and Marketing Operations, Distinction, Managing Marketing Information Systems, Pass, Promotional Practice, Pass, Managing Business Operations, Pass, Effective Management techniques, Distinction, Marketing Communication Strategy, Pass, International Marketing Management, Pass, Strategic Marketing Management (Case Study), Pass
Personal Information
- Date of Birth: 03/02/85
- Marital Status: Single
Training
Basic Management Skills with Desmas Trainers & Consultants, Basic Entrepreneurial Skills, Managing my own business, Matching my skills with business, Mobilizing resources, Information & communication technology (ICT)
Timeline
Retail Sales Assistant
Mascom Wireless
09.2013 - Current
Teller
Standard Chartered Bank
07.2012 - 06.2013
Warehouse Clerk (Assistant to General Manager)
Options Stores Warehouse
11.2010 - 11.2010
Sales & Marketing Executive
Auto Directory
03.2010 - 12.2010
Advanced Diploma - Diploma In Sales And Marketing
Gaborone Institute of Professional Studies
01.2007 - 01.2009
High School Diploma -
Naledi Senior
01.2002 - 01.2003
Similar Profiles
Ofentse B KowaOfentse B Kowa
Senior Intelligent Network Engineer at Mascom WirelessSenior Intelligent Network Engineer at Mascom Wireless
LAME AKANYANGLAME AKANYANG
Acting Chief Transformation and Strategy Officer at Mascom Wireless- HeadofficeActing Chief Transformation and Strategy Officer at Mascom Wireless- Headoffice
TSHEPISO MATLHARETSHEPISO MATLHARE
SUPERVISOR – IT & NETWORK AUDITOR at MASCOMSUPERVISOR – IT & NETWORK AUDITOR at MASCOM
KENTSE MOGOROSI-JAMESKENTSE MOGOROSI-JAMES
RECEPTIONIST at Mapale HoldingsRECEPTIONIST at Mapale Holdings
Dimpho GaamangweDimpho Gaamangwe
Workforce Management Analyst at Botswana Defence ForceWorkforce Management Analyst at Botswana Defence Force