Phatsimo Pelontle Israel
IT support technician
Gaborone
Summary
Detail-oriented Information Technology Support Technician with extensive experience in diagnosing hardware and software issues and delivering quality solutions. Strong analytical and problem-solving skills facilitate clear communication of complex concepts and collaboration within teams. Committed to enhancing best practices and policies to align with business objectives. Seeking opportunities for growth in a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Special Projects Executive/ IT Technician
The Voice Newspaper
09.2022 - Current
- Maintained computer systems and network connections, ensuring reliability of hardware and software.
- Performed weekly data backups to ensure system reliability
- Managed social media and website content, including livestreams, to enhance online engagement and brand visibility.
IT Technician
Mobile Enterprises
02.2013 - 08.2022
- Executed regular data backups to protect against data loss.
- Completed data captioning to enhance accessibility and comprehension.
- Provided technical support through various communication channels, enhancing user satisfaction.
- Maintained office PCs, networks, and mobile devices to ensure seamless operations.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
IT Technician and also Research Personnel
Ipsos Synovate(PTY)ltd
08.2012 - 01.2013
- Captioned data daily for analysis
- Performed routine computer maintenance tasks
- Performed data backups weekly to ensure safety
- Collected research papers from various locations across the country
Computer awareness teacher and also IT Technician
Bonninton Junior Secondary School
06.2010 - 07.2010
- Designed and delivered engaging computer awareness curriculum to enhance students' digital literacy
- Serviced and updated computers to ensure optimal performance.
Education
BSc (Hons) - Computing Degree
TEESSIDE UNIVERSITY
United Kindom01-2012
BSc (Hons) - Computing Diploma
BOTH COLLEGE
Gaborone, Botswana01-2011
Skills
Web Designing
Troubleshooting Computer Operation problems
Interpersonal skills
Operations management
Executive support
Network administration
Timeline
Special Projects Executive/ IT Technician
The Voice Newspaper
09.2022 - Current
IT Technician
Mobile Enterprises
02.2013 - 08.2022
IT Technician and also Research Personnel
Ipsos Synovate(PTY)ltd
08.2012 - 01.2013
Computer awareness teacher and also IT Technician
Bonninton Junior Secondary School
06.2010 - 07.2010
BSc (Hons) - Computing Degree
TEESSIDE UNIVERSITY
BSc (Hons) - Computing Diploma
BOTH COLLEGE
PERSONAL DETAILS
- Mobile: 72790095
- E-Mail: phatspelo@gmail.com
- Nationality: Motswana
- Drivers License: Class B and PSV(Passengers ).