Phomolo Tsiane
Otse
Summary
Customer service professional experienced in identifying and selling products based on customer needs and processing credit card and cash transactions. Skilled in using computers and handheld devices. Delivers quality customer checkout experience.
Overview
1
1
year of professional experience
2
2
Languages
Work History
CASHIER
CAMEL BATTERIES (BROADHURST INDUSTRIAL)
01.2019 - 01.2020
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Greeted customers with prompt and friendly service
- Provided customers with outstanding customer service exceeding store expectations
- Cleaned and sanitized checkouts and other high-touch surfaces
- Kept up high pace to minimize customer wait times at checkout
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Paid attention to surroundings to best serve customers and prevent shrink.
Education
CERTIFICATE IN SECRETARIAL STUDIES -
GABORONE UNIVERSITY COLLEGE OF LAW
GABORONEBGCSE (30 POINTS) -
MOEDING COLLEGE
OTSEJUNIOR CERTIFICATE (GRADE C) -
BARATANI JUNIOR SECONDARY SCHOOL
OTSEPSLE (GRADE B) -
BARATANI PRIMARY SCHOOL
OTSESkills
Computer skill: excel and word
Customer service excellence
Conflict resolution
Training and development
Cash handling
Timeline
CASHIER
CAMEL BATTERIES (BROADHURST INDUSTRIAL)
01.2019 - 01.2020
CERTIFICATE IN SECRETARIAL STUDIES -
GABORONE UNIVERSITY COLLEGE OF LAW
BGCSE (30 POINTS) -
MOEDING COLLEGE
JUNIOR CERTIFICATE (GRADE C) -
BARATANI JUNIOR SECONDARY SCHOOL
PSLE (GRADE B) -
BARATANI PRIMARY SCHOOL
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