Hi, I’m
Pinky Masole
Maun,NW
Overview
8
years of professional experience
Work History
Motozone Maun, Botswana
Auto Spare Shop Manager
01.2016 - 05.2024
Job overview
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Organized special events such as product launches, promotions or discounts.
- Reviewed financial reports and took corrective action when needed.
- Negotiated supplier contracts for goods at favorable prices.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Performed monthly audits of store operations.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Facilitated prompt resolution of customer problems and complaints.
- Improved cost control and staff efficiency to maximize profitability.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
McConnell Senior Secondary School Tutume
High School Diploma
11-2007
Timeline
Auto Spare Shop Manager
Motozone
01.2016 - 05.2024
McConnell Senior Secondary School
High School Diploma
Similar Profiles
Kabo MarupingKabo Maruping
Administrator at Photo Finish Investment (Pty) LtdAdministrator at Photo Finish Investment (Pty) Ltd
Bokang Thebe-ModisaemangBokang Thebe-Modisaemang
Security Officer at Security SystemsSecurity Officer at Security Systems
Tlhomamiso RahubeTlhomamiso Rahube
Teller at Botswana Savings BankTeller at Botswana Savings Bank
Motlogelwa THUSOMotlogelwa THUSO
Coordinator - Community Ifrastructure Projects at Ministry of Local Government and Rural DevelopmentCoordinator - Community Ifrastructure Projects at Ministry of Local Government and Rural Development
Ahmed Osama ElQaffasAhmed Osama ElQaffas
Automotive Repair Shop and Spare Parts Manager at Al Alamya AutotechnicAutomotive Repair Shop and Spare Parts Manager at Al Alamya Autotechnic