Hi, I’m
Pinky Masole
Maun,NW
Overview
8
years of professional experience
Work History
Motozone Maun, Botswana
Auto Spare Shop Manager
01.2016 - 05.2024
Job overview
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Organized special events such as product launches, promotions or discounts.
- Reviewed financial reports and took corrective action when needed.
- Negotiated supplier contracts for goods at favorable prices.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Performed monthly audits of store operations.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Facilitated prompt resolution of customer problems and complaints.
- Improved cost control and staff efficiency to maximize profitability.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
McConnell Senior Secondary School Tutume
High School Diploma
11-2007
Timeline
Auto Spare Shop Manager
Motozone
01.2016 - 05.2024
McConnell Senior Secondary School
High School Diploma