Reginah T Mlauzi
Payroll Administrator
Gaborone
Summary
Highly skilled with over 10 years of experience in payroll management, tax regulations and benefits administration. Responsible for managing core HR operations processes to ensure smooth organizational functioning, this include being the main contact for both the Internal, External and Group audits as well as exposure to risk reporting. Proven ability to implement efficient payroll systems, resulting in reduced errors and increased productivity. Passionate about utilizing my expertise in payroll management to ensure accurate and timely compensation for employees. Seeking to leverage my skills in a dynamic organization that values precision and efficiency.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Payroll Administrator
Access Bank Plc
Gaborone, Gaborone
4 2020 - Current
- Manages payroll operations for 474 employees (432 permanent and 42 fixed term contracts), ensuring accurate and timely processing of monthly payrolls
- Manages payroll for Direct Sales Agents and for Board Members
- Played a pivotal role in the payroll system upgrade from Premier Payroll to Sage 300 ensuring, successful transition
- Process end-to-end payroll for employees, ensuring accuracy and timeliness of payments
- Maintain payroll records, including new hires, terminations, salary changes, and deductions
- Record Management for the Department
- Calculate and process payroll-related taxes, benefits, and other deductions
- Prepare and distribute employee pay slips and annual tax statements
- Stay updated with payroll regulations, tax laws, and compliance requirements to ensure accurate payroll processing
- Administer employee benefits programs, including health insurance, retirement plans, and other Benefits initiatives
- Prepare monthly reports for Finance and Group
- Reconciliation of Payroll Account, Medical aid and pension monthly
Acting HR Business Partner
Access Bank
08.2021 - Current
- Supporting Finance, Procurement, Facilities and Administration, Legal and Marketing
- Partnering with department heads to understand their team's needs and advising on people management strategies
- Providing guidance and interpretation of company policies and procedures to employees and management
- Addressing employee relations issues, such as work complaints or other employee concerns
- Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development
- Manage full cycle of recruiting, hiring, and onboarding new employees.
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Payroll Officer
BancAbc Part of Atlasmara
Gaborone, Gaborone
01.2018 - 03.2020
- HR team to ensure accurate employee data in payroll and benefits systems
- Process and reconcile payroll-related reports, such as monthly payroll summaries, tax filings, and benefits contributions
- Assist in preparation and submission of statutory reports and filings related to payroll and employee benefits
- Support the implementation and integration of payroll and Benefits systems or software
- Collaborate with external vendors, such as benefits providers and payroll service providers, to resolve issues and ensure smooth operations
- Ensure compliance with data protection and confidentiality policies in handling sensitive employee information
- Stay updated with industry best practices and emerging trends in payroll and Benefits management
- Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
- Contributed significantly to successful completion of year-end financial audits through diligent record keeping and attention to detail in reconciling accounts.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
Human Capital Support
BancAbc
Gaborone
08.2016 - 12.2017
- Maintain Human Capital Records that is filling, archiving and safe keeping of all records
- Maintain Payroll-Ensuring that all staff payments such as salaries, medical aid, pension and other payroll related payments are done on time
- Enrolling new employees on medical aid, insurance and pension
- Recruitment Process- Assisting in shortlisting potential candidates and handling interviews
- Developed strong relationships with external partners and vendors for seamless coordination of talent acquisition, relocation assistance, benefits administration, and other HR services.
Human Resources Officer
Kingdom Bank Africa Limited
Gaborone
07.2010 - 02.2015
- Payroll Administration-Maintaining payroll records and ensuring that staff payments are made in time, i.e
- Salaries, medical aid, payee and any HR related payments due
- Registration of new employees and removal of exiting employees on medical aid, pension and insurance
- Coordinated all recruitment process, preparing adverts for vacant roles both internally and externally
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
Treasury Back Office
Kingdom Bank Africa Limited
12.2008 - 06.2010
- Receiving customer instructions, checking of balances and verification of signatures before processing payment
- Proper recording of transactions as per customer instructions
- Input/Verify swift messages to eliminate return or lost funds
- Checking of Nostro balances before transaction to avoid overdrawing of nostro accounts
- Registering all queries on the register, send clients proof of payment and reconciliation of accounts
- Attending to both internal and external auditors
Customer Advisor
Barclays Bank Botswana
07.2007 - 11.2008
- Issuing check books and debit cards to customers
- Registering customer queries on the register
- Assist customers with cash withdrawals and cash deposits
Education
Bachelor of Arts - Public Administration And Psychology
University of Pretoria
South Africa 03.2001 - 11.2004
Skills
Ability to build and maintain relationships with internal and external stakeholders
Payroll Systems-Sage 300
Premier
HR Governance
Interviewing Skills
Usage of MIE system for Psychometric Assessment and Employee background Checks
Accomplishments
- Improvement of HR audit rating from Red, amber, and ultimately green.
- Stakeholder Management-Maintaining relationships with third party.
- Part of HR Stream working with our group counterparts to ensure smooth transition from BancAbc part of Atlas Mara to Access Bank.
Othercourses
- LinkedIn Learning: HR Compensation and Benefits
- HR As a Business Partner
- Building Self Confidence
- Softline VIP: Classic part 1, 2 and Leave Administration
- Softline Premier and Leave Administration
- Sage 300 People
References
- Ms Pearl Kgakole, Head-Business Partnering, Access Bank Botswana, 72766740, kgakolep@accessbankplc.com
- Mrs Ratang Icho-Molebatsi, Finance Director, Access Bank Botswana, 72224339, icho-molebatsi@accessbankplc.com
- Mrs Neo Ndwapi, Group Exec Head: Human Capital & Culture, BIHL, 72110216, neondwapi@gmail.com
Timeline
Acting HR Business Partner
Access Bank
08.2021 - Current
Payroll Officer
BancAbc Part of Atlasmara
01.2018 - 03.2020
Human Capital Support
BancAbc
08.2016 - 12.2017
Human Resources Officer
Kingdom Bank Africa Limited
07.2010 - 02.2015
Treasury Back Office
Kingdom Bank Africa Limited
12.2008 - 06.2010
Customer Advisor
Barclays Bank Botswana
07.2007 - 11.2008
Bachelor of Arts - Public Administration And Psychology
University of Pretoria
03.2001 - 11.2004
Payroll Administrator
Access Bank Plc
4 2020 - Current
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