Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
OperationsManager
Resego Emmanuel Tsiako

Resego Emmanuel Tsiako

Gaborone

Summary

Professionally acclaimed Financial Services Consultant. Highest Qualification as BSc(Hon) in Finance.


Over four (4) years of working experience in the Financial Services sectors in Customer Relationship Management, Customer Service, and Consultancy.


Highly skilled in areas of Customer Service and Retention, Relationship Management, Credit Analysis, Corporate Finance, Financial analysis, Financial Modelling, FinTech, Artificial Intelligence (AI), Business Intelligence, and Data Analytics.


Certified Google Data Analytics, FMVA, Business Intelligence Data Analyst (BIDA), FinTech, (COP) in Long Term Insurance and Short Term Insurance.


Achievements of being a top performer in retention and exceeding sales targets consistently.


Problem solver, always curious and learning new skills. Focused on growth and personal development.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Sales Consultant

FNB Botswana
10.2022 - Current
  • Achieved being 2nd best in "Beat Your Best" September 2023 Retention Campaign winners.
  • Cross-selling.
  • Improved customer retention and loyalty by using relationship management skills.
  • Increased productivity and efficiency rate by 10% through effective use of shortcuts in spreadsheets to get more work done quicker.
  • Work with datasets of leads, which are sourced from the bank's database, in order to offer customers tailored solutions to aid them in achieving their Financial goals.
  • I have successfully exceeded targets and increased customer satisfaction and retention.

Relationship Management Officer

Letshego Financial Services Botswana
12.2020 - 10.2022
  • Improved customer retention by 22%, identified key customer needs by conducting surveys and managing customer feedback.
  • Met target of converting 75% of leads to sales through data analysis of customer needs and providing tailored solutions.
  • Achieved a Score of 80 out of 100 for customer service and satisfaction, Improved customer retention and satisfaction by 15% through customer visits and personalized service.
  • Cross selling financial products and product knowledge.
  • Establishing customer's credit worthiness.
  • Customer Relationship Management and portfolio management.
  • Communicated with customers and handled their complaints professionally to improve customer satisfaction rate.
  • Processed loan applications for more than 1000 clients, approved by the Board of Directors, and approved by Fund Manager for disbursement.
  • Conducted KYC checks on new and existing customers, to ensure compliance with local regulations, and to identify risky customers and fraud activities.

Contact Center Agent

Direct BPO
06.2020 - 12.2021
  • Served a 24-hour helpline, handling customer queries and offering solutions and improved customer satisfaction rate.

Education

Bachelor of Science (Honors) - Finance

Botho University
Gaborone, BW
2020

Skills

  • Financial Analysis
  • Adaptability
  • Effective Time Management
  • Ability to Work in a Team
  • Communication Skills
  • Customer Satisfaction
  • Fraud detection and credit risk assessment
  • Customer Retention
  • Financial Modeling and Valuation
  • Microsoft Azure
  • Artificial Intelligence
  • Google Data Analytics
  • SQL
  • Portfolio Management
  • Python (Programming)
  • Customer Relationship Management
  • Risk Management
  • Microsoft Excel
  • Power BI
  • Analytic Skills
  • Business Intelligence
  • FinTech
  • Artificial Intelligence (AI)

Certification

CERTIFICATIONS

  • Google Data Analytics Professional Certification , Google/Coursera
  • Financial Modeling and Valuation Analyst (FMVA) , Corporate Finance Institute (CFI)
  • Business Intelligence and Data Analyst (BIDA), Corporate Finance Institute (CFI)
  • FinTech Industry Professional Certification (FTIP), Corporate Finance Institute (CFI)
  • Commercial Banking and Credit Analyst (CBCA), Corporate Finance Institute (CFI)
  • Financial Planning and Wealth Management (FPWM), Corporate Finance Institute (CFI)
  • Capital Markets and Securities Analysts (CMSA), Corporate Finance Institute (CFI)
  • Microsoft Certified: Azure AI Fundamentals, Microsoft
  • COP in Long Term and Short Term Insurance, Insurance Academy Of Botswana (iAB)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Anyone not busy learning, is busy dying.”
Felix Dennis

Timeline

Sales Consultant

FNB Botswana
10.2022 - Current

Relationship Management Officer

Letshego Financial Services Botswana
12.2020 - 10.2022

Contact Center Agent

Direct BPO
06.2020 - 12.2021

Bachelor of Science (Honors) - Finance

Botho University

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Resego Emmanuel Tsiako