Rosemary Batshani
Gaborone
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety , nutrition and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Ave Maria Hotel And Conferencing
06.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
- work with chef to develop menus that suit our customers and also make modifications incase of guest who has diet restrictions
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
Guest Relations Officer
Ave Maria Hotel And Conferencing
04.2022 - 06.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Experience Manager
Accurate Wellness And Perfomance
07.2021 - 01.2022
- Developing content for social media platforms that is scientifically accurate.
- Develops a monthly newsletter to be sent via email list to all preexisting clients.
- Does telephonic checkups with clients to ensure they have received diets and are satisfied with the service .
- Develops meal plans under dietitian supervision.
- Documents and develops reports with regards to sales and marketing.
Food Service Intern
Masa Square Hotel
06.2016 - 09.2016
- Enhanced customer satisfaction by efficiently taking and serving food orders with accuracy and a positive attitude.
- Maintained clean and sanitary work stations by following strict health code guidelines and regularly sanitizing surfaces.
- Contributed to team success with effective communication, collaboration, and problem-solving skills in a fast-paced environment.
- Managed inventory levels by accurately tracking product usage and placing timely orders for necessary supplies.
- Assisted in menu development by providing input on popular dishes and identifying areas for improvement or innovation.
- Improved workflow processes through diligent observation of operations and offering suggestions for streamlining tasks.
- Assisted chefs in meal preparation for large events, contributing to successful execution and positive guest feedback.
- Promoted a safe work environment through adherence to safety protocols such as proper knife handling techniques and slip-resistant footwear.
Education
Bachelor of Science - Nutrition And Dietetics
Boitekanelo College
Gaborone, Botswana11.2020
Exchange Program Intenship - Dietetics Internship
Stellenbosch
Cape Town, South Africa11.2020
Skills
- Corporate Client Relations
- Data Entry
- Reservation Management
- Record Preparation
- customer service management
- leadership
- recipe development
- health promotion
- microsoft word and powerpoint
Languages
Setswana
Native language
English
Proficient
C2
Certification
- team building Training
Timeline
Guest Relations Executive
Ave Maria Hotel And Conferencing
06.2022 - Current
Guest Relations Officer
Ave Maria Hotel And Conferencing
04.2022 - 06.2022
Customer Experience Manager
Accurate Wellness And Perfomance
07.2021 - 01.2022
Food Service Intern
Masa Square Hotel
06.2016 - 09.2016
Bachelor of Science - Nutrition And Dietetics
Boitekanelo College
Exchange Program Intenship - Dietetics Internship
Stellenbosch
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