Rufaro Madoroba
Gaborone
Summary
Highly analytical and driven problem solver with a complex mindset for effectively managing end-to-end sales processes. Results-driven and highly organized, consistently meeting sales goals and innovating ways to reach customers, highlight products, and close sales. Articulate communication skills and great relationship-building abilities enhance success in various professional settings.
Overview
8
8
years of professional experience
Work History
Sales and Marketing Lead
Radiata Timber Holdings
12.2022 - Current
- Made strategic resource recommendations to improve business profit potential.
- Represented business in negotiations with external partners.
- Streamlined internal processes for improved efficiency in the sales and marketing department.
- Implemented innovative promotional tactics, resulting in increased product visibility and market share gains.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Collaborated with business management to set and control annual budgets.
- Developed strategies to increase profits and cost savings.
- Optimized digital marketing efforts through SEO, content creation, social media management, and email campaigns.
- Recruited high-achieving team members for enhanced department performance.
- Secured new clients and supported B2B business development.
- Led finance transformation projects to reach company growth goals.
- Developed strong partnerships with external vendors to optimize resource allocation for marketing initiatives.
- Developed thorough forecasting and cash-flow management processes to maximise progression and profitability.
- Nurtured existing client accounts with consistent follow-up communications, leading to repeat business opportunities.
- Contributed significantly towards shaping company culture by actively participating in various team-building activities which boosted overall employee morale.
- Monitored performance metrics regularly to ensure continuous improvement in both sales and marketing efforts.
- Enhanced client relationships by identifying their needs and offering tailored marketing solutions.
Sales Manager
Radiata Timber Holdings
12.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
Senior sales associate
Radiata Timber Holdings
10.2019 - 11.2021
- Incentivised team by creating reward scheme.
- Increased sales by 25%
- Fielded customer queries and demonstrated product use to interested clients.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Helped marketing teams with creation of attractive advertisements and promotional content.
- Analysed sales to identify top-performing products.
- Generated sales reports to guide management decisions and strategies.
- Explained product benefits maximising customer engagement while driving sales.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Network technician
Modest Projects
01.2019 - 06.2019
- Planned hardware and software configurations for new installations in line with budget constraints.
- Created control features to verify system met set quality standards.
- Engaged with upper management regularly with reports on project status.
- Offered ongoing technical support, maintenance and troubleshooting to network users to maintain 100% customer satisfaction.
- Troubleshot and resolved all arising technical issues related to systems.
- Implemented upgrades to hardware and software in existing installations, increasing productivity.
- Installed, tested and optimised computer networks and server systems for improved productivity and user experience.
- Ran detailed diagnostics to establish areas of improvement, maintaining records of faults and bug fixes.
- Oversaw development of customised software and hardware requirements.
Sales assistant
Momentum Health Student Division
01.2018 - 07.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service while offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for company loyalty programmes and provided details about key benefits.
- Built lasting relationships with clients through customer service interactions.
- Maintained knowledge of products and features to provide recommendations to customers.
Software developer intern
Modest Projects
05.2017 - 11.2017
- Identified, fixed and documented bugs to prevent recurring issues.
- Resolved process bottlenecks, increasing coding efficiency for improved user experiences.
- Designed user interfaces and experiences targeted to customer requirements.
- Employed faultfinding and troubleshooting skills to recognise and resolve software development issues.
- Troubleshot coding issues to determine root causes and prevent re-occurrences.
- Conducted software and system testing to accurately determine code functionality.
- Assisted design teams in developing new features for enhanced user experiences.
Education
Master of Business Administration - Business Administration
Management College of Southern Africa( MANCOSA)
10.2021
Postgraduate Diploma - Business Management
Management College of Southern Africa( MANCOSA)
10.2019
Bachelor of Science - Computer Science And Information Technology
University OF KwaZulu Natal
04.2017
Skills
- Brand-building strategies
- Energetic self-starter
- Customer service oriented
- Testing and maintenance
- Database management and programming
- Network support
- Product launches
- Marketing analytics
- Sales team training
- Staff management
- Goals and performance
Languages
English
Fluent
French
Beginner
Software
Retailman
Timeline
Sales and Marketing Lead
Radiata Timber Holdings
12.2022 - Current
Sales Manager
Radiata Timber Holdings
12.2021 - 11.2022
Senior sales associate
Radiata Timber Holdings
10.2019 - 11.2021
Network technician
Modest Projects
01.2019 - 06.2019
Sales assistant
Momentum Health Student Division
01.2018 - 07.2018
Software developer intern
Modest Projects
05.2017 - 11.2017
Postgraduate Diploma - Business Management
Management College of Southern Africa( MANCOSA)
Bachelor of Science - Computer Science And Information Technology
University OF KwaZulu Natal
Master of Business Administration - Business Administration
Management College of Southern Africa( MANCOSA)
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