Ruth Thomas
Palapye
Summary
Human Resources Management Trainee with 1 year and 5 months of hands-on exposure to various HR functions, including recruitment, payroll processing, employee relations, and HR project coordination. Skilled in supporting HR operations across two hotel properties, Cresta Botsalo and Cresta Mahalapye. Proven ability to manage tasks independently, mediate employee conflicts, and contribute to organizational initiatives. Strong familiarity with HR systems such as Sage300, with a focus on continuous learning and development in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HR Management Trainee
Cresta Botsalo & Cresta Mahalapye
05.2023 - Current
- Supported the full recruitment process, including cross-training programs to enhance staff flexibility and reduce costs.
- Administered payroll processing using Sage300, ensuring timely and accurate salary disbursements across two hotels.
- Contributed to leave management strategies that reduced excess leave balances and ensured smooth operations during peak seasons.
- Facilitated employee conflict resolution, organizing meetings to mediate disputes and foster workplace harmony.
- Played a key role in organizing the 2024 Wellness Day, managing logistics, coordinating external health services, and ensuring a successful event.
- Assisted in the 2025 HR budget preparation, contributing to resource reallocation and role creation to align with organizational goals.
- Supported the coordination of training programs by handling scheduling, logistics, and evaluating post-training effectiveness.
- Gained exposure to audit processes, collaborating with teams to ensure HR compliance with internal and external standards
Food and Beverage Management Trainee
Cresta Botsalo
01.2023 - 04.2023
- Assisted in customer flow forecasting and contributed to strategies aimed at improving service efficiency.
- Prepared and analyzed departmental performance reports, including the Matrix report and Business Review.
- Utilized POS systems to track sales and transactions.
- Supported the Executive Chef in menu costing and assisted with inventory management, including stock takes and evaluations.
Rooms Division Management Trainee
Cresta Mowana
05.2022 - 12.2022
- Assisted in compiling room occupancy reports, departmental expenses, and variance reports.
- Collaborated with maintenance and front office teams to ensure timely room readiness and guest satisfaction.
- Implemented SOPs to uphold safety and cleanliness standards within housekeeping and front office operations.
Front Office Receptionist
Cresta Marang
12.2021 - 04.2022
- Used the Apex Property Management System to manage guest reservations, cancellations, and modifications.
- Processed payments and managed financial transactions for guest check-ins and check-outs.
- Delivered exceptional guest service to enhance the guest experience.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 3 rings or less throughout shift, closely following strict guidelines for customer service and satisfaction.
- Liaised with housekeeping staff to verify room status and maintenance of hotel rooms.
Education
Certificate - Certificate in Human Resources Management
University of Cape Town
Cape Town10.2024
Bachelor of Arts - International Tourism Management
Botswana Accountancy College
Francistown, Botswana07.2020
Skills
- Recruitment & Onboarding
- Payroll Management (Sage300)
- Employee Relations & Conflict Resolution
- Leave Planning & Management
- Event Coordination & Project Management
- HR Operations Support
- Budget Contribution & Resource Allocation
- Report Analysis & Performance Evaluation
- Cross-Departmental Collaboration
- Sage300 Payroll System
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
HR Management Trainee
Cresta Botsalo & Cresta Mahalapye
05.2023 - Current
Food and Beverage Management Trainee
Cresta Botsalo
01.2023 - 04.2023
Rooms Division Management Trainee
Cresta Mowana
05.2022 - 12.2022
Front Office Receptionist
Cresta Marang
12.2021 - 04.2022
Certificate - Certificate in Human Resources Management
University of Cape Town
Bachelor of Arts - International Tourism Management
Botswana Accountancy College
- SHRM-CP - SHRM Certified Professional
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