Sefiwa Bakatweng
Gaborone
Summary
Pursuing a career in Sales, Marketing, Communications and Public Relations. My desire is to work for a company that will nurture my communication, sales and leadership skills. Therefore, my overall objective is to work for a company that will allow me to demonstrate my ambition to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Ministry of Lands, Water and Sanitation
10.2020 - 09.2021
- Assisting walk‑in customers with land registration and land transfer,
- Clarification of amended policies to customers.
- Resolving customer complaints.
- Developing new effective strategies of assisting clients.
- Monitoring and evaluation of customer relations management.
- Paying Courtesy calls to clients and assisting clients through inbound calls.
Administration Clerk
Alman Group of Companies
11.2021 - 12.2021
- Telemarketing the Company's products
- Content creation and managing the company's Facebook page
- Courtesy calls and making clarifications about products to clients
- Photography and event planning to reach out to potential clients
- Filing financial documents and assisting walk in clients
- Searching and developing new relationships.
Communications and Public Relations Officer
Department of Community Development
11.2021 - 12.2021
- Social media management: creating content and responding to any inquiries through social media.
- Designing and creation of newsletters.
- Events planning (Annual Miss RADP), execution and reviewing the success of events.
- Engaging with clients through public outreaches.
- Assisting walk in customers.
- Clarification of services to customers.
Communications and Public Relations Officer
Sbrana Psychiatric Hospital
08.2019 - 09.2020
- Growing the organization's public eye through social media, public outreach's and through multimedia.
- Creation of monthly articles and sharing them on all the organizations social media platforms.
- Developing creative social media strategies. Creating multimedia content.
- Communications management: developing communication strategies both internally and externally.
- Courtesy calls and assisting walk in customers
- Clarification of the organization's services to customers
Education
Effective Customer Service
Botswana National Productivity Center
Gaborone, Botswana10-2023
Bachelor of Business Administration - Leadership and Change management
Botswana Open University
05.2023
Certificate of Proficiency - Long term Insurance
Botswana Insurance Academy
09.2022
Bachelor of Arts - Media studies (Public Relations)
The University of Botswana
11.2018
Skills
- Microsoft Applications
- Writing
- Data entry proficiency
- Sales
References
- Selinah Modibedi, 73713594- Community Development
- Amantle Batsietswe, 3992868 - Sbrana Psychiatric Hospital
- Boiteko Gopane, 72740450 - Ministry of Lands and Water Affairs
Hobbies and Interests
- Self Development
- Reading
- Physical fitness
Personal Information
- Place of Birth: Thamaga
- Date of Birth: 08/28/95
- Gender: Female
- Nationality: Motswana
- Driving License: B
- Marital Status: Single
Timeline
Administration Clerk
Alman Group of Companies
11.2021 - 12.2021
Communications and Public Relations Officer
Department of Community Development
11.2021 - 12.2021
Customer Service Officer
Ministry of Lands, Water and Sanitation
10.2020 - 09.2021
Communications and Public Relations Officer
Sbrana Psychiatric Hospital
08.2019 - 09.2020
Certificate of Proficiency - Long term Insurance
Botswana Insurance Academy
Bachelor of Arts - Media studies (Public Relations)
The University of Botswana
Effective Customer Service
Botswana National Productivity Center
Bachelor of Business Administration - Leadership and Change management
Botswana Open University
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