Segolame Dipateletso
Shashe
Summary
Reliable and dependable business management graduate from Botho University with exceptional MS Office skills and over 4 years of excellent customer service and support experience. Driven and determined to thrive in a fast-paced office environment, committed to delivering high-quality results and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Processing Officer
Touch-Forward Cash Loans
11.2024 - Current
- Loan administration and issuance
- Maintaining a database, ensuring that records are complete and current
- Recording clients' information, processing, and filing
- Recording business transactions and key daily worksheets to the general ledger system
- Contacting individuals with delinquent accounts
Office Receptionist
Ndebora Medical Centre
02.2019 - 11.2023
- Ensuring that the highest standards of hospitality and welcome are demonstrated at all times
- Screening and directing calls, taking relay messages and answering calls
- Handling queries and complaints via phone and general correspondence
- Providing general administrative and cleric support
Intern
Department of Civil and National Registration
06.2018 - 11.2018
- Taking id photos and finger prints
- Issuing of national identity cards and birth certificates to their owners
- Registering data at births and deaths
- Writing weekly report of vital events, thus births, deaths, marriages and omang cards
Attachment Project
Jwaneng Town Council
07.2016 - 12.2016
- Promoting Local Economic Development in Jwaneng Town Council in accordance with statutes governing trade
- Was highly praised and commended for taking instructions attentively, listening to management and senior employees making sure to do exactly as instructed while asking questions where I could not understand
- Also tasked with explaining trading processes to clients
Education
Bachelor's degree - Bachelor of Science (Honors) in Business Management
Botho University
Francistown2017
BGCSE -
Masunga Senior Secondary School
Masunga2012
Skills
- Telephone etiquette
- Ms Office
- Typing skills
- Team work
- Good communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Reliability
- Cash handling
- Microsoft office
- Computer literacy
- Loan file maintenance
- Loan processing
Certification
Certificate of Proficiency in Long Term Insurance, Insurance Academy of Botswana, Gaborone, Botswana, 09/01/22, 12/31/22
Otherachievementsandawards
Deans Award, Botho University, 07/01/16, 12/31/16
Drivingpermits
Drivers License, Class B
References
- Oduetse Fishane, Manager, Touch Forward Cash Loans, P O Box 46672, Shell RiverWalk, Botswana, 76440269
- Dr Ndebora, Medical Centre, P O Box 672, Jwaneng, Botswana, 76672114
Professionalbio
A reliable and dependable business management graduate from Botho University with exceptional MS Office with over 4 year's excellent customer service and support experience. Possesses the drive and determination of working in a fast-paced office environment.
Timeline
Loan Processing Officer
Touch-Forward Cash Loans
11.2024 - Current
Office Receptionist
Ndebora Medical Centre
02.2019 - 11.2023
Intern
Department of Civil and National Registration
06.2018 - 11.2018
Attachment Project
Jwaneng Town Council
07.2016 - 12.2016
Bachelor's degree - Bachelor of Science (Honors) in Business Management
Botho University
BGCSE -
Masunga Senior Secondary School
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