SEKGABO MOROLONG

• Drove implementation of the group's strategic projects by providing governance and oversight to the subsidiary project managers
• Develop the group's project management framework.
• Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
• Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
• Identified and resolved risk issues in project proposals, mitigating potential liability claims.
• Developed frameworks to streamline intervention protocols and resolution hierarchies.
• Assessed clients' ongoing projects for potential issues, advising project managers on possible solutions and necessary precautions.
• Devised standardized project management documentation to streamline future management of repetitive projects.
• Led and managed a teams of up to 20 + members engaged in administering complex IT projects.
• Proposed and implemented project management tool (PPO) to manage group projects and portfolios for greater project success.
• Developed and implemented strategic project plans to meet business objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.

Projects Managed

· Liferewards card improvement, June 2021 – Present

· Group KYC System implementation, June 2021 – Feb 2023

· Complaints Management System, Jan – Aug 2023

· Projects Portfolio Management Tool, Jan – July 2023

Major Achievements:

· Successfully managed and completed a BWP3.7M Group KYC project within budget, expected to reduce costs and ensure compliance.

· Successfully implemented PPO at BIHL which now automates project portfolio management, tracks overall projects performance progress and milestones.

· Managed personnel working in Project Management, Change management, Testing, business Analysis and Transactional service advisors

· Provide leadership for the functions of prioritization, planning, execution and control of technology projects

· Build and lead a project management team to support the technology project management needs and responsible for mentoring, developing and performance evaluations of the team members

· Assist with proposal presentations to prospective clients

· Project Management for projects ranging from BWP 30K to BWP 30M

· Assemble and manage on-site project teams - Plan and direct activities leading to effectively schedule projects and to achieve near 100% On-Time and within-budget project deliveries

· Senior Project Manager responsible for the project management throughout the entire project lifecycle, including project initiation, project delivery, business liaison-stakeholder management, post implementation review and project close out-handover.

· Established team priorities, maintained schedules and monitored performance.

· Defined clear targets and objectives and communicated to other team members.

· Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

· Developed detailed plans based on broad guidance and direction.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

· Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

· Established performance goals for employees and provided feedback on methods for reaching those milestones.

· Evaluated employee performance and conveyed constructive feedback to improve skills.

· Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

· Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Projects Managed

· Edgars Zimbabwe: Implementation Of Enterprise Resource Planning System (Orion), July 2014 – Dec 2016

· Water Utilities: Implementation Of Heat 2016 Upgrade, Dec 2016 – June 2017

· OAG: Implementation Of Heat 2015 Upgrade, Dec 2016 – June 2018

· BNARS: Implementation of HPCM, March 2017 – March 2018

· MLG: Implementation Of Heat 2015 Upgrade, Sep 2017 – Feb 2018

· Debswana: Implementation Of Heat 2016 Upgrade, Sep 2017 – April 2018

· MYSC: Contact Centre, March 2018 – March 2019

· MYSC: Implementation of National Archives and Records Management System, March 2019 – February 2020

· Bokamoso: SAP ERP Implementation, Sep 2018 – March 2020

· SEZA: Development of Customer Relationship Management System, May 2019 – April 2020

· BoB: Re-Development, Dec 2018 – April 2020

· FNBB: Pilot Customer Experience Management System, June 2019 – April 2020

Major Achievements:

· Led a team of 4 project managers and 4 developers to deliver 10 successful product launches, increasing company revenue by 20%.

· Successfully delivered BWP 25M ERP for Edgars Zimbabwe within time and budget, increasing data accuracy to 80% and 90% process integration

Successfully delivered HPCM records management system for BNARS (MYSC) worth BWP 3.7M within time and budget, improving records management, retention

· Part of the team that sourced, vetted and managed vendors needed to accomplish ERP system implementation.

· Led and managed 20 team members engaged in administering ERP system implementation.

· Planned, designed, and scheduled phases for large projects.

· Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.

· Developed project plans identifying key issues, approaches and performance metrics.

· Met project deadlines without sacrificing build quality.

· Prepared and submitted project invoices for review and approval.

· Drafted project reports to identify successful outcomes, insights and future recommendations.

· Provided detailed project status updates to stakeholders and executive management.

· Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Major Achievements:

· Successfully delivered BWP 25M ERP for Edgars Zimbabwe within time and budget, increasing data accuracy to 80% and 90% process integration

Project: BoFiNet: Design and Establishment of a Project Management Office:

My role was to support the Project Manager to successfully deliver the PMO implementation undertaken by Prince2.

• Scheduled and participated in meetings to discuss project progress.
• Maintained processes to ensure project management documentation, reports and plans were relevant, accurate and complete.
• Defined and implemented standards of project management and process.
• Managed daily project activities.
• Managed and published action item list, issue list and risk log.

Whilst working as a Business Analyst with Accenture Botswana, I had extensive experience in process design, analysis and systems implementation. I worked with clients to analyze their business needs, to document and recommend appropriate solutions and also partook in implementations.

I was also part of the Business development team at Accenture. I understand the rules of tendering and participated in customer development activities; I contributed to Business prospecting and bidding. I developed and conducted client presentations. I developed new and maintained client relationships. Researched and identified market trends, gaps and niches.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Interacted with users to understand business needs and translate into requirements and project scope.
• Helped deploy system enhancements to improve field operations.
• Trained business personnel in use of systems.
• Developed diagrams to describe and lay out logical operational steps.
• Met with manager periodically to provide detailed project report and milestone updates.
• Set up and managed team meetings.
• Facilitated workshops to collect project requirements and user feedback.
• I was assigned roles at the following projects:

· Business Analyst at Mascom: CRM Enhancements – Release 1, August 2013 to February 2014

· Team Lead: Working with team in Botswana, India, Spain and South Africa. I m anaged the CRM team and was the single point of contact for support issues between off-shore teams (Development Team in Spain and India) and the Client to ensure understanding between all parties and Client satisfaction at Mascom: CRM in a Box (Phase II), September 2011 to January 2013

· Project Analyst: Working with team in Botswana, Spain and South Africa at Botswana Telecommunications Authority (now BOCRA): Feasibility Study for Enterprise Resource Planning (ERP), April to June 2011

· Project Functional Analyst: I was part of the team that delivered a Client Relationship Management (CRM) solution to Mascom. I served as a single point of contact for escalated requirements questions from all end users; liaised with my offshore project team at Mascom: CRM in a Box (Phase I), December 2009 to November 2010

· Functional Analyst for CA Clarity – a Project and Portfolio Management (PPM) application implementation at National Strategy Organization (NSO) : CA Clarity System, September to January 2010

Major Achievement:

Served as a single point of contact for a BWP25M CRM implementation project at Mascom for a team in team in Botswana, India, Spain and South AfricaApplied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• With the team developed PHP/SQL based Supplies Management web database.
• Conducted troubleshooting and provided user support.
• Co-Authored the Project implementation strategy draft with the Project implementation unit (PIU)
• Coordinated technical training and personal development classes for staff members.

• Conducted troubleshooting, and provided end-user support.
• updated databases.
• Daily check-ups for the network server.
• Configured new computers into the BOBS network.
• Supported the development of a PHP/SQL based IT equipment inventory database

• Conducted trouble shooting and end user support.
• Configured of new computers into the Ministry of Environment, Wildlife and Tourism (MEWT) network.
• Produced daily and monthly fire composition maps using Arc view.
• Developed an IT inventory-ACCESS database.