Serina Setumo
Administration and Early Childhood Specialist
Jwaneng
Summary
Experienced Operations Agent with a strong background in customer service and administration, including office and business management. Seeking to enhance skills and expertise in Administration by facilitating support, coordination, and cooperation among different departments. Goal is to create a safe, stimulating, and developmentally appropriate learning environment while delivering high-quality education. Energetic Early Childhood teacher dedicated to fostering intellectual, social, and emotional growth in children. Hands-on experience in assisting with lesson planning, preparing classrooms for activities, and attending to children's toileting and meal needs. Certified in Early Childhood education.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Agent
DHL Botswana
3 2016 - Current
- Assist customers with document shipment and pick up at service centre
- Process and prepare import/export documentation
- Offer administrative and operational supports to Service Centres
- Assist in ensuring operational practices and procedures are carried out effectively
- Expand knowledge of other roles within Operations in order to carry out these functions through a rotational mechanism
Managing Director
Serena’s Wella (Pty) Ltd
01.2015 - Current
- Company Overview: Spa and Beauty Salon
- Oversight of facility operations, ensuring that customers are satisfied, managing employees 'schedules and performance
- Ensuring that all clients are satisfied
- Budget preparation and management, expenditure control and monitoring of sales and revenue of beauty salon
- Helped staff members in hair color preparation, hair styling, and haircuts
- Scheduled work timings for staff and appointments for residents and clients
- Spa and Beauty Salon
Loan Officer
Vimobra Cash Loan
01.2012 - 01.2018
- Evaluated credit worthiness by processing loan applications and documentation within specified limits
- Determined all applicable ratios and metrics and set up debt payment plans
- Acted as a liaison between clients and institution in debt collection
- Developed referral networks, suggested alternate channels and cross-sell products and services to accomplish quotas
Casino Manager
Mokala Casino
01.2002 - 01.2009
- Reconciliation of chips and cash at the end of the Shift; ensured the cash and the chips value are equal
- Wrote collection reports
- Ensuring that all guests are seated, bets collected and handing out chips
- Explained the rules to new players; observe and enforced all rules during play
- Trained and managed new dealers
Casino Croupier
N&I Entertainment
01.2002 - 01.2009
- Adhered to company policies and federal and state regulations for smooth operations
- Ensuring that all guests are seated, bets collected and handing out chips
- Record keeping of the bet amount accurately, collect bets and pay bets to players
- Communicated with floor manager regarding customer request or disturbed situation which was not in my jurisdiction
- Created a lively gaming experience for players
Education
Certificate - Early Childhood Development and Education
Byte Size College
08.2018 - 01.2020
BGCSE - undefined
Mutare Girls High Cambrige
01.1992 - 01.1996
Skills
Microsoft Office
Organization and Planning
Strong Communication Skills
Customer Service
Supplier Management
Prioritizing and Problem Solving
Documents Processing and Management
Certification
Certificate of achievement for the completion of the shovel 210 overhaul project, DEBSWANA, 03/01/22, 08/31/22
References
- Mr Woods, Director, Mokala Casino, Jwaneng, Botswana, +267 71 515 069
- Mr Ian Gregory, CEO, N & I Entertainment, Zimbabwe, +1 404 268 7304
- Mr Setumo, Managing Director, Vimobra Cash Loan, Jwaneng, Botswana, +267 72 988 800
- Mr Alade, Director, DHL, 3912000
Volunteer Experience
- Auctioneers Botswana, Assisting with invoices for sold items
- Moto X Bike Shows, Score taker
- Toyota 1000 Desert Race, Organising and receiving payments for fuel from Drivers
Timeline
Certificate - Early Childhood Development and Education
Byte Size College
08.2018 - 01.2020
Managing Director
Serena’s Wella (Pty) Ltd
01.2015 - Current
Loan Officer
Vimobra Cash Loan
01.2012 - 01.2018
Casino Manager
Mokala Casino
01.2002 - 01.2009
Casino Croupier
N&I Entertainment
01.2002 - 01.2009
BGCSE - undefined
Mutare Girls High Cambrige
01.1992 - 01.1996
Operations Agent
DHL Botswana
3 2016 - Current