Shadrack Joel Mbaiwa
Human Resources
Gaborone
Summary
- A certified HRM Professional with over 18 years of experience working across Parastatal, FMCG, Retail, Hospitality, and Food Processing Industries with staff complement ranging from 100 to 1000+. As the Founder and Managing Director at Trade Chambers and Trackstar Consultancy Services, my focus is on spearheading innovative human resources strategies and expanding our portfolio. I have effectively established alternative investment platforms and investment structures, reflecting a robust understanding of commercial enterprises and venture capital. With a rich background in human resources management, including a tenure at Lactalis Group, Minor International, Massmart-Walmart, Edcon, FMCG and Parastatal entities I have honed my expertise in Employee Benefits, Change Management, HR Strategy, Industrial Relations and Wellness, Organizational Development including Succession Planning, HR transformation and Innovation, People Analytics, Diversity and Inclusion and fostering growth-oriented environments. I'm dedicated to creating value in the HR Space and empowering prospective organizations with strategic HR initiatives that drive performance and profitability. PERSONAL DEVELOPMENT – POWERED BY LinkedIn
- Building Resilience as a Leader | Critical Thinking | Solving Business Problems | Leaders
- Strategic Thinking | How to Be a Positive Leader | Leading with Emotional Intelligence
- Coaching for Results | Embracing Unexpected Change | Attracting, Hiring, and Working with Gen Z
- Excel: VLOOKUP and XLOOKUP for Beginners | Ken Blanchard on Servant Leadership
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
HR
HR Transformations
- To a range of clients and guide clients on a range of complex HR cases and projects, whilst developing lasting client relationships to help strengthen and grow existing accounts
- Responsibilities
- HR Strategy Enhancement
- Analyse client HR operations to identify improvement areas, advising on and implementing
- Strategic HR solutions
- Compliance and Best Practice Advisory
- Guide Clients on adherence to employment laws and HR Best practices, ensuring legal compliance and operational excellence
- Change Management
- Lead organisations through HR-related changes and restructuring, minimizing disruption and laying the groundwork for a smooth transition
- Training and development
- Design and deliver impactful HR training programs, fostering skill development and knowledge enhancement across all levels of the client organization, -related challenges, crafting bespoke HR strategies and steering clients towards best practices in human resources management
- Refines HR Processes, advises on compliance
- Shadrack Joel Mbaiwa
Founder & Managing Director | Senior HR Consultant
Trackstar Consultancy Services, Trade Chambers Fzco-Dubai, Trade Chambers (Pty)Ltd
Gaborone
11.2022 - Current
CHRMP
07.2022 - Current
HR & Remuneration Committee Member
Botswana National Olympic Committee
01.2022 - Current
The Business Forum | The Apostolic Faith Mission Botswana
01.2020 - Current
Human Resources Society of Botswana Professionals, HRSBP
02.2019 - Current
Board Member
HR Solutions Consulting
04.2008 - 12.2023
- Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; represents their focus area in the broader HR community
- Leads data analytics and organizational health diagnostics by creating analysis plans and leading the collaboration with Human Resources Business Partnership (HRBP); generates and/or presents trends and insights on organizational health solutions;
- Capability Building
- Identifies the appropriate approach and leverages resources to enhance manager capability by conducting one-on-one consulting/coaching with business leaders, or by engaging relevant stakeholders and Human Resource partners in capability building conversations
- Leads their area in the collaboration with peer disciplines or professions (e.g., Talent Management
- Learning and Development), as well as global Human Resource partners, to contribute insights, leverage resources, and provide capability building support for the leadership of a business, HR
- Project and Programs
- Partners with Centres of Excellence on implementing and capitalizing on scalable Human
- Resources programs and processes (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, employee movement, ad-hoc projects); manages Human Resources processes for a business, region, or geography by reviewing progress and making recommendations on project/program management
- Employee Relations
- Directs the diagnostics and resolution of issues with increasing complexity, visibility and risk related to policy or culture concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resources and Legal profession as appropriate; recommends solutions to address issues from a systematic perspective (e.g., establishing new principles/tools) while prioritizing employee experiences to maintain a safe and professional work environment
- Assists/Partners with Employee Relations Investigations Team in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited
- Ensures appropriate documentation of issues is in place
- Interprets trends in employee relations issues; designs and recommends interventions and solutions to facilitate an open, inclusive, Microsoft values-based environment that enables effective employee relations for an assigned business, region, or geography., PASSION
- Passionate about integrating environmental sustainability into business operations reflecting my tenure and interest in contributing to a greener economy.
Head of Human Resource - Exco
Lactalis Botswana (Pty) Ltd
03.2021 - 10.2022
- Led a team in designing and implementing a comprehensive talent acquisition strategy that increased workforce quality by 25%
- Orchestrated an effective training programme for leadership development that prepared 10 high potential employees for executive roles within 2 years and saw a 10% increase in management performance metrics
- Negotiated with health insurance providers to enhance employee benefits, achieving a 15% reduction in expenses
- Managed the successful redesign of the performance appraisal system, evaluating employee satisfaction scores by 20%
- Directed strategic initiatives to ensure legal compliance to drive excellence in HR practices/labour disputes
- Led a process re-engineering project that improved and consolidated end-to-end service processes; restructured communication flow in departments and cut down paperwork by 75%.
Head of People & Culture
Minor International, Under AVANI Resort & Casino
Gaborone
01.2020 - 02.2021
- Enhanced employee engagement through strategic HR initiatives, achieving a 30% improvement in annual employee satisfaction surveys
- Collaborated with senior management to redefine the talent acquisition process, leading to a 40% decrease in time-to-hire
- Spearheaded an optimization initiative project that led to a 50% increase in operational efficiency
- Developed an employee retention programme which cut turnover rates by one-third
- Implemented a corporate policy overhaul resulting in a 40% improvement in regulatory compliance
- Drove HR digital transformation by integrating a new HR Information system that improved data accessibility
- Designed and implemented a comprehensive succession planning program that identified and groomed (high-potential) employees, leading to a (50%) increase in internal promotions and a (20% reduction in external recruitment costs
- Managed a scalable end-to-end onboarding process to accommodate the company’s 50% growth in staff over two years.
Head of Human Resource
Builders Warehouse, Massmart/Walmart
Gaborone
03.2011 - 12.2019
- Designed and executed HR Strategy guaranteeing conformity with RI policies and HR best practices; offered direct counsel to Executive Managers, Line Management, and staff on HR procedures, fostering a culture of compliance and operational excellence
- Optimised the recruitment process to fill positions 20% more quickly than the industry average
- Designed and executed training programmes that amplified employee productivity by 15%
- Coordinated with departmental heads to identify staffing needs, reducing hiring costs by 10%
- Advised on and mediated employee relations issues, maintaining a 98% resolution success rate
- Orchestrated a successful business re-engineering project at Francistown Branch, culminating in a dispute- free operational landscape, fortifying the branch's profitability, and fortuitously preventing closure, thereby preserving vital local employment opportunities and safeguarding 110 jobs in the local community
- Secured a pivotal role as the primary liaison between Wal-Mart entities in Botswana and key stakeholders at the Wal-Mart shareholders conference in Arkansas, USA; facilitated knowledge exchange and fostered strategic partnerships for mutual advancement
Regional HR Manager
Edcon Retail Group, Jet & Edgars Stores
Gaborone
01.2010 - 02.2011
- Spearheaded the HR transformation initiative, introducing a comprehensive performance management system to align with strategic goals, increasing productivity by 15%
- Managed end-to-end process of complex of Edcon transfers, ensuring seamless team integration and 100% compliance with legal standards
- Drove organisational design and capacity planning for Edcon expansion, resulting in a 20% increase in operational efficiency
- Implemented successful retention strategies and development programs, reducing turnover by 25% and nurturing a pipeline of leadership talent
- Introduced a flexible work arrangement policy that reduced employee absenteeism by 30% and improved team morale, resulting in a 20% increase in project deliverables
- Championed strategic partnerships with key stakeholders, including Shared Services, to cultivate a skilled workforce and cultivate a positive work environment, positioning Edcon as a premier Employer of Choice.
Assistant HR & Admin Manager
Botswana Agricultural Marketing Board, Parastatal
Gaborone
08.2005 - 12.2009
- Formulated and executed a strategic HR plan in line with organizational objectives
- Handled complex employee relations cases, ensuring fair resolutions and maintaining a positive work environment
- Orchestrated a comprehensive review and optimization of employee compensation packages, resulting in a increase in employee retention and a 20% decrease in turnover rate within six months
- Revitalized the employer brand strategy, which amplified the company's market presence and drew in 25% more qualified applicants
- ACHIEVEMENTS
- Initiated a Continuous Improvement Project (CONTOPS)
- Reconfigured the shift System at Lactalis Botswana saving 42% for the company annually, through elimination of challenges that posed a risk to both employees and the company e.g excessive overtime, Fatigue, Absence due to sick leave, breakdowns, maintenance, Transport/Canteen costs
- Negotiated Cost Saving Employee Benefits
- Negotiated with Service Providers to enhance benefits while reducing associated costs by 15% at
- Lactalis Botswana
- Overhauled Performance Management
- Redesigned the performance management framework at Lactalis Botswana, raising employee satisfaction by 20%
- Implemented Company-Wide Training Initiative
- Created and deployed a training initiative at Lactalis Botswana, leading to a 10% uplift in overall employee performance
- Accelerated Recruitment Cycles
- Revamped the recruitment process to accelerate hiring, surpassing industry speed by 20% at
- Builders Warehouse (Massmart – Walmart Stores)
- Sustainable HR Merger Management
- Essential to the seamless HR Merger Management at Edcon Retail Group, maintaining morale and productivity during critical transition periods
- Leadership Development Success
- Conceived and executed a leadership development scheme, preparing 10 candidates for executive roles and enriching the company’s leadership bench by 100%.
Education
MSc - International Business with Law | Current Studies
University of Salford
Diploma - International Corporate Governance
Human Resource Business - undefined
Solutions
01.2015 - 12.2022
Onboarding Programme – Dairy OperationsIntroduction to Dairy Operations (Food Manufacturing Industry) - undefined
Academy
03.2021 - 03.2022
Onboarding Programme Hotel Operations - International
03.2020 - 06.2020
Post Graduate Diploma - Strategic Management
University of Derby
on coursework then Dissertation - undefined
Massmart Academy
01.2014 - 01.2014
BA HRM - Industrial/Organizational Psychology & Sociology, Economics
Nelson Mandela University (Former University of Port Elizabeth)
Skills
HARD SKILLSundefined
Timeline
Founder & Managing Director | Senior HR Consultant
Trackstar Consultancy Services, Trade Chambers Fzco-Dubai, Trade Chambers (Pty)Ltd
11.2022 - Current
CHRMP
07.2022 - Current
HR & Remuneration Committee Member
Botswana National Olympic Committee
01.2022 - Current
Onboarding Programme – Dairy OperationsIntroduction to Dairy Operations (Food Manufacturing Industry) - undefined
Academy
03.2021 - 03.2022
Head of Human Resource - Exco
Lactalis Botswana (Pty) Ltd
03.2021 - 10.2022
Onboarding Programme Hotel Operations - International
03.2020 - 06.2020
The Business Forum | The Apostolic Faith Mission Botswana
01.2020 - Current
Head of People & Culture
Minor International, Under AVANI Resort & Casino
01.2020 - 02.2021
Human Resources Society of Botswana Professionals, HRSBP
02.2019 - Current
Human Resource Business - undefined
Solutions
01.2015 - 12.2022
on coursework then Dissertation - undefined
Massmart Academy
01.2014 - 01.2014
Head of Human Resource
Builders Warehouse, Massmart/Walmart
03.2011 - 12.2019
Regional HR Manager
Edcon Retail Group, Jet & Edgars Stores
01.2010 - 02.2011
Board Member
HR Solutions Consulting
04.2008 - 12.2023
Assistant HR & Admin Manager
Botswana Agricultural Marketing Board, Parastatal
08.2005 - 12.2009
MSc - International Business with Law | Current Studies
University of Salford
Diploma - International Corporate Governance
Post Graduate Diploma - Strategic Management
University of Derby
BA HRM - Industrial/Organizational Psychology & Sociology, Economics
Nelson Mandela University (Former University of Port Elizabeth)
HR
HR Transformations
Similar Profiles
Essence MossEssence Moss
QMHP Qualified Mental Health Professional at Mindful TransformationsQMHP Qualified Mental Health Professional at Mindful Transformations
Caroline OursCaroline Ours
Registered Behavior Technician at Behavioral TransformationsRegistered Behavior Technician at Behavioral Transformations
Dylan SnurkowskiDylan Snurkowski
IT Contractor at Innovative TransformationsIT Contractor at Innovative Transformations
THATO MORUTITHATO MORUTI
Manager at Springbok Car Rental ServicesManager at Springbok Car Rental Services
Flora Lunza StrachanFlora Lunza Strachan
PRN Nurse at Ministry of HealthPRN Nurse at Ministry of Health