MS. SHAHNAZ MANGOGOLA

Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Dilotsotlhe Holdings (Pty) Ltd

· Recognized by management for effective and competent behaviour, leading to increased revenue.

· Planned and coordinated multiple projects resulting in increased brand awareness which led to increased sales.

· Improved positive customer reviews and retention by successfully handling customer complaints and implementing monthly staff training.

· Advanced from Business Administrator to Business Development Manager in a short space of time as a result of increased business development and positive achievements.

· Exceeded quarterly objectives by as much as 20% on a regular basis.

· Increased yearly revenue by 45% in 2023

· Used Microsoft Excel to develop inventory tracking spreadsheets.

· Documented and resolved customer queries which led to customer retention.

· Achieved customer satisfaction by completing tasks within agreed timelines with accuracy and efficiency.

· Led a team of 14 staff members.




Botswana Open University

· Achieved overall academic excellence award for class of 2023 Business Management.




Professional Development

• Foundation of Gender Equity, [2024]
• Lean Six Sigma-White Belt, [2024]
• Strategic Management, The Essential Skills for Professionals, [2024]
• Inclusive Leadership, [2024]
• Project Management Skills for Leaders, [2023]
• Sustainability as an Innovation Opportunity, [2023]

· Continuing Professional Development in Lean Six Sigma-Black Belt

· Continuing Professional Development in Gender Equality Changemakers

• Networking and Interpersonal Skills
• Effective oral and written communication skills.
• Driving capability, IT, Computer and Technology Based
• Class B driver’s license.
• Skilled in the use of Microsoft Office package, File and data retrieval systems, QuickBooks, and open to learning other business operational systems.
• Strong analytical and problem-solving abilities, particularly the capacity to recognize key issues, assess complex information, and determine the optimal solutions.
• Project management, critical thinking and analytical abilities, and lean tools and processes.
• Service Excellence: Always makes sure to deliver and give the best level of service:
• Business and financial acumen.
• Technical report writing.
• Administrative support.
• Driving continuous improvement.
• Team player: Approachable, receptive to ideas/feedback from others.
• Engage and Inspire: Demonstrates ownership of work and pride in individual and others’ success. Promote cooperation, collaboration and working together.
• Agile thinking: Ability to think strategically and analytically.
• Time Management: Dedicated to effective prioritization and management of time by allocation of tasks.
• Professionalism: Strong ethical standards and high levels of integrity.
• Building and Maintaining Relationships
• Maintains good professional relations with both internal and external stakeholders.
• The ability to think objectively and demonstrate sound judgement.

• University of Botswana, Research Assistant, September 2008 - April 2010, Enhanced research quality by meticulously collecting and analyzing data from various sources., Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies., Performed statistical, qualitative, and quantitative analysis., Collected research data through experimentation, surveys, and leading focus groups., Reviewed documents and data to identify trends and patterns.
• Morama JSS, Teacher, May 2009 - August 2009, Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences., Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives., Assessed student performance regularly using both formative and summative assessments to inform future lesson planning., Supported students in developing social skills through structured activities and positive reinforcement techniques., Graded and evaluated student assignments, papers, and coursework.
• University of Botswana, Peer Counsellor, September 2007 - May 2009, Empowered clients by teaching them effective communication skills for expressing their thoughts and feelings., Conducted thorough assessments of client needs, creating tailored interventions to address individual concerns., Assisted clients in developing coping strategies for managing stressors, resulting in better emotional wellbeing., Integrated a strengths-based approach into my practice, promoting an increased sense of self-efficacy and resilience in clients., Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.

• Simon Ramaabya, Dilotsotlhe Holdings (Pty) Ltd, simon@dilotsotlhe.co.bw, +267 72106768
• Kim Du Toit, Ipoletse Drilling (Pty) Ltd, kim@ipoletsedrilling.net, +267 74583642
• Neo Masisi, Dilotsotlhe Holdings Pty Ltd, admin@dilotsotlhe.co.bw, +267 3180180