SHARON AUNTIE KENOSI
I.T ADMIN OFFICER| I.T SUPPORT OFFICER| COMPLIANCE OFFICER
Kanye,
Summary
Experienced professional in network support, administration, and operations management. Equipped to handle technical challenges and achieve tangible outcomes. Proficient in troubleshooting, network configuration, and system maintenance. Demonstrates strong emphasis on teamwork, adaptability, and dependability. Committed to contributing towards organizational objectives and optimizing operational efficiency.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
Work History
Temporary I.T Officer
Department of Veterinary Services
12.2023 - 03.2024
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users..
- Maintained applications to keep software current with necessary software updates and upgrades.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
Voter Registration Clerk
Independent Electoral Commission
11.2023 - 11.2023
- Secured confidential voters information from unauthorized access.
- Answered voters questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate voters information.
- Explained form wording to voters to help each understand information required.
Supervisor
Statistics Botswana
02.2022 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Led successful project completion under tight deadlines, coordinating effectively across enumerators.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
I.T OFFICER
AT&T MONNAKGOTLA GROUP OF COMPANIES
04.2014 - 05.2020
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Developed and maintained company intranet, streamlining internal communication processes.
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
- Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
- Contributed to strategic planning, advising senior management on technology trends and network infrastructure needs.
- Improved network capacity planning with detailed analysis and reporting on traffic patterns and usage.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Enhanced communication across organization by deploying and maintaining VoIP system.
- Provided training sessions for employees on best practices in technology usage, resulting in reduced helpdesk requests and improved overall user experience.
- Monitored emerging trends in IT auditing methodologies, adopting innovative techniques for more accurate risk analysis results.
- Managed audit projects from inception to conclusion, delivering high-quality outcomes aligned with organizational objectives and stakeholder expectations.
Sales Representative
THE FOSCHINI GROUP-American Swiss
06.2012 - 03.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets through effective planning and goal setting.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Implemented CRM tools to track customer interactions and sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Post graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
BSc (Hons) - Computing
Teesside University
01.2011 - 05.2012
DNIIT Honors - Network Engineering Microsoft Technologies
NIIT
01.2010 - 01.2011
Honors Diploma - IT and Business Skills
NIIT
01.2008 - 01.2010
Skills
Technology Compliance Management
Information Technology Quality Assurance
Business intelligence
Problem-solving abilities
Adaptability
Multitasking
Teamwork and collaboration
Time management
Attention to detail
Budget control
Personal Information
Driving License: Class B
Training And Development
- Business Management Skills Workshop, 01/01/23
- Sage Pastel Partner Training, 08/01/18
Timeline
Temporary I.T Officer
Department of Veterinary Services
12.2023 - 03.2024
Voter Registration Clerk
Independent Electoral Commission
11.2023 - 11.2023
Supervisor
Statistics Botswana
02.2022 - 04.2022
I.T OFFICER
AT&T MONNAKGOTLA GROUP OF COMPANIES
04.2014 - 05.2020
Sales Representative
THE FOSCHINI GROUP-American Swiss
06.2012 - 03.2014
BSc (Hons) - Computing
Teesside University
01.2011 - 05.2012
DNIIT Honors - Network Engineering Microsoft Technologies
NIIT
01.2010 - 01.2011
Honors Diploma - IT and Business Skills
NIIT
01.2008 - 01.2010
Post graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
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