Shathane Mooketsi
Branch Operations Officer
Palapye
Summary
Highly detail-oriented and professional Branch Operations Officer successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Looking for an opportunity to go beyond set goal and self improvement.
Overview
7
7
years of professional experience
Work History
Branch Operations Officer
Access Bank Botswana
Palapye
11.2022 - Current
- Contributed to overall company success by sharing best practices with colleagues at other branches and participating actively in cross-functional initiatives aimed at improving organizational performance on a larger scale.
- Managed daily operations, ensuring smooth and efficient branch functioning, this include monitoring branch refreshments, stationery distribution and equipments.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times i.e when attending to all switchboard calls.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization, making sure that all accounts opened are compliant and opened same day.
- Ensured accurate record-keeping by implementing robust documentation systems for financial transactions and customer interactions alike.
- Collaborated with other departments to maximize cross-selling opportunities and improve overall performance metrics.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
- Performing all customer instructions and request received from the front office, i.e accounts closure and updating customer information.
- Preforming all EFT, CMS and fixed deposit transactions.
- Co-custodians of the Branch vault, this means balancing tellers and clearing bulk cash to the vault and making sure cash registers are up to date.
- Making sure that archiving for every document is done as scheduled for every department.
- Receiving and capturing of new insurance application.
- Performing everyday GL reconciliation
Teller
Access Bank Botswana
Palapye
08.2022 - 10.2022
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Perform daily deposits and withdrawals of cash in the Bank while maintaining the safe custody of cash.
- Reconcile cash receipts with sales figures and prepare the daily cash summary to summit to the Team leader.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Receiving and facilitating all TT, EFT and RTGS transactions.
- Performing all Foreign currency transactions and month end reports of all FX transactions performed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Direct Sales Agent
Access Bank Botswana
Palapye
09.2021 - 08.2022
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
- Collaborated with marketing teams to develop effective promotional materials for targeted campaigns that boosted lead generation efforts.
- Participated in industry events to generate leads, build relationships with potential clients, and stay informed about current market trends.
- Demonstrated exceptional time-management skills while juggling multiple tasks to meet deadlines effectively.
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
Network Operations Center Engineer
Abari Communications
Gaborone
08.2017 - 09.2019
- First point of contact for clients request or complaints either via email, Whatsapp and phone calls.
- Offering support remotely through means of TeamViewer or Anydesk hence reducing client waiting period by 20%.
- Acted as a liaison between IT departments and internal stakeholders when necessary, ensuring clear communication of network-related updates, initiatives, and concerns.
- Enhanced network performance by implementing monitoring tools and conducting regular maintenance.
- Contributed to the development of standard operating procedures, enhancing the overall effectiveness of the Network Operations Center team.
- Identifying and responding to faults on networks and handling escalation through to resolution
- LAN / WAN troubleshooting and setup configurations
- Router (microtik) configurations, radio setups and firewall configurations and installations
- Collaborated closely with upper management by providing robust recommendations for potential system upgrades and expansions to meet the organization''s long-term goals.
System Analyst
Department Of Telecommunications And Postal Services
Gaborone
11.2016 - 08.2017
- Aided clients with diagnosis of software and hardware issues and concerns.
- Carry out assessments to determine the need for change in hardware and software configurations.
- Creating a procument plan for the IT department for financial year 2017/18.
- Planning and organizing project and events such as Girls in ICT, Cyber Security Day, World Telecommunication and Information Society Day and Work Improvement Teams projects.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Spearheaded data migration projects, ensuring seamless transfer of information between systems.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
Education
ITIL V3 Foundation Certification
IT-IQ
GaboroneCOP - Long Term Insurance
Africa Insurance Training Institute
GaboroneFintech - Disruption in Finance
UCT
CapetownBachelor of Science - Network And Infrastructure Management
Botho University
Gaborone 04.2001 -
Skills
Branch Operations Management
Project management abilities
Decision-making capabilities
Vendor Management Experience
Relationship building prowess
Regulatory Compliance Knowledge
Banking product understanding
Time Management Efficiency
Sales professional
Cash handling expertise
Customer Service
Verbal/written communication
Excellent work ethic
Timeline
Branch Operations Officer
Access Bank Botswana
11.2022 - Current
Teller
Access Bank Botswana
08.2022 - 10.2022
Direct Sales Agent
Access Bank Botswana
09.2021 - 08.2022
Network Operations Center Engineer
Abari Communications
08.2017 - 09.2019
System Analyst
Department Of Telecommunications And Postal Services
11.2016 - 08.2017
Bachelor of Science - Network And Infrastructure Management
Botho University
04.2001 -
ITIL V3 Foundation Certification
IT-IQ
COP - Long Term Insurance
Africa Insurance Training Institute
Fintech - Disruption in Finance
UCT