Shelby Locke
Eschenbach
Summary
Proactive Accounting Clerk with extensive experience in maintaining organized financial records and ensuring accurate data input. Highly skilled in monthly invoicing, bank reconciliations, and supporting audit preparations. Known for exceptional customer service, problem-solving abilities, and maintaining confidentiality in all tasks.
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with creating and maintaining nurturing classroom environment. Utilizes effective communication and interactive activities to engage children. Knowledge of child development principles and classroom management techniques.
Overview
7
7
years of professional experience
Work History
Accounting Clerk
Lawton Correctional and Rehabilitation Facility
09.2022 - 09.2023
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled bank accounts monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Wrote checks for discharging inmates.
- Assisted Trust Fund Clerk with inmate accounts
Receptionist
Lawton Correctional and Rehabilitation Facility
11.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access by holding onto state identifications or other Idendification.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
Debt Collector
United Collection Bureau
08.2019 - 04.2020
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
Assistant Daycare Teacher
Kids Academy
12.2018 - 05.2019
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
- Aided students in developing crucial social skills through interactive playtime and structured activities.
- Improved communication with parents by implementing regular updates on student progress and behavior.
- Boosted classroom morale by fostering a positive, inclusive environment for all students.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
- Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
- Facilitated smooth transitions between daily routines by clearly communicating expectations to students and offering guidance as needed.
- Promoted early literacy skills through engaging storytime sessions, incorporating props and visuals to capture interest.
- Enhanced student learning by incorporating hands-on activities and group projects into daily lessons.
- Developed strong relationships with families, fostering open communication regarding child progress and concerns.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Restocked supplies and personal hygiene products for use by students.
- Promoted learning and social development through structured and unstructured playtime.
- Monitored classroom to verify safe and secure environment.
Key Holder
Dollar General Store
12.2016 - 04.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Enhanced store security by meticulously following all opening and closing procedures.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Franklin County High School
Frankfort, Kentucky05-2017
Skills
- Recordkeeping
- Bookkeeping
- Month-end reports
- Invoicing and collections
- Data organization
- Confidentiality
- Debt collection
- Microsoft Excel
- Data inputting
- Quickbooks
- Bank Reconciliation
- Organization skills
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Telephone skills
- Verbal and written communication
- Mail handling
- Multi-line telephone operation
- Office equipment operations
- Reception desk management
- Multitasking and prioritization
- Positive and professional
- Documentation
- Critical Thinking
- Dependability
- Flexibility
- Computer Literacy
- Directory assistance
- Greet visitors
- Goal-oriented mindset
- Call center experience
- Negotiation
Timeline
Accounting Clerk
Lawton Correctional and Rehabilitation Facility
09.2022 - 09.2023
Receptionist
Lawton Correctional and Rehabilitation Facility
11.2021 - 09.2022
Debt Collector
United Collection Bureau
08.2019 - 04.2020
Assistant Daycare Teacher
Kids Academy
12.2018 - 05.2019
Key Holder
Dollar General Store
12.2016 - 04.2018
High School Diploma -
Franklin County High School
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