SHIMA RAMONTSHO
TECHNICIAN DIPLOMA IN ELECTRICAL & ELECTRONICS ENGINEERING
Gaborone
Summary
Proven Electrical Technician with extensive experience at Botswana Power Corporation, adept in electrical installation, troubleshooting, and enhancing system safety. Excelled in team collaboration and customer satisfaction, achieving significant efficiency improvements. Skilled in SCADA systems and known for exceptional safety management, consistently delivering projects that meet rigorous compliance standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ELECTRICIAN TECHNICIAN
BOTSWANA POWER CORPORATION
Gaborone, Botswana
05.2019 - Current
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Improved client satisfaction by providing exceptional customer service and addressing concerns in a professional manner.
- Performed electrical system installation of conduit, wire, power distribution and motor controls.
- Enhanced electrical system safety by performing routine maintenance and inspections on various equipment.
- Participated in continuous learning opportunities such as industry seminars and workshops to stay current with the latest advancements in electrical technology.
- Fostered a positive safety culture by consistently adhering to company safety guidelines and procedures, leading by example for fellow team members.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
- Ensured minimal disruption of client operations during repair or maintenance activities through efficient scheduling and effective communication.
- Installed complex electrical systems for new construction projects while adhering to strict deadlines without compromising quality or safety standards.
- Worked in both commercial and residential buildings installing and maintaining fuses.
- Mitigated risks associated with electrical hazards by conducting thorough risk assessments prior to beginning any task or project.
- Optimized energy efficiency in residential and commercial properties through the installation of advanced wiring systems.
- Utilized advanced diagnostic tools and equipment to accurately identify issues within electrical systems, resulting in faster resolution times.
- Assisted in creating accurate project estimates through careful evaluation of job specifications and materials requirements, resulting in increased profitability for the company.
- Ensured compliance with local, state, and national electrical codes by staying up-to-date on industry changes and implementing them into daily work practices.
- Mentored junior electrician technicians, sharing knowledge on best practices to enhance team performance overall.
- Coordinated with multidisciplinary teams during large-scale projects to ensure seamless communication between all parties involved.
- Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
- Collaborated with engineering teams to design and implement effective electrical solutions for new installations and upgrades.
ACTING SYSTEM CONTROLLER
BOTSWANA POWER CORPORATION
03.2024 - 01.2025
- Facilitated smooth system integration during mergers and acquisitions, ensuring minimal disruptions to ongoing business operations.
- Conducted root cause analysis for system issues, leading to timely resolutions and prevention of recurring problems.
- Improved troubleshooting capabilities through the creation of a centralized knowledge base for technical support staff.
- Collaborated with cross-functional teams to develop innovative system solutions that increased productivity.
- Maintained high levels of user satisfaction through consistent communication, prompt issue resolution, and proactive system enhancements.
- Streamlined system processes by identifying inefficiencies and implementing optimal solutions.
- Developed comprehensive training materials to expedite the onboarding of new team members.
- Ensured regulatory compliance in all aspects of system management, including data privacy standards and industry-specific regulations.
- Enhanced system stability for improved performance through regular monitoring and maintenance.
- Boosted overall network efficiency by proactively monitoring performance indicators and addressing potential bottlenecks before they became critical issues.
- Conducted thorough testing prior to deployment of updates or changes, mitigating risks associated with negative impacts on endusers.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Quickly shut down equipment in emergency situations following protocols.
- Suggested specific ideas for process, productivity and safety improvements.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Compiled reports analyzing performance data and presented findings and results.
- Controlled manufacturing plant operations using SCADA software.
Technical Supervisor
G4S Secure Solutions Botswana
06.2015 - 03.2019
- Formulated plans for improving procedures, training and processes.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
- Streamlined technical processes by implementing automation and optimizing workflows, resulting in increased efficiency and reduced downtime.
- Collaborated with management to develop strategic plans for technology upgrades, infrastructure improvements, and budget allocation.
- Implemented rigorous quality control measures to ensure all products met or exceeded industry standards before release to customers.
- Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
- Calibrated, maintained and operated equipment for maximum performance.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Improved overall system stability and security by consistently monitoring performance metrics and addressing identified vulnerabilities in a timely manner.
- Cultivated a culture of safety within the workplace by enforcing compliance with established procedures, guidelines, and regulatory requirements related to technology use.
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that resulted in cost savings for the organization.
- Reduced system errors and improved overall performance by conducting thorough troubleshooting and implementing necessary software updates.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
ELECTRICAL & ELECTRONICS TECHNICIAN
TRONICA (PTY) Ltd Profesinal Electronics and Indus
01.2014 - 05.2015
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Calibrated electrical components and systems to optimize performance.
- Developed comprehensive technical documentation, including schematics, diagrams, and user manuals, facilitating smooth user adoption of new technologies.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
- Reduced downtime for critical systems by providing timely maintenance and repair services.
- Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.
- Ensured consistent quality control by conducting thorough inspections of completed work.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Optimized equipment functionality with regular preventative maintenance tasks.
- Delivered high-quality results under pressure by managing multiple simultaneous projects with tight deadlines efficiently.
SYSTEM TECHNICIAN
HYBRID SYSTEMS
01.2012 - 12.2013
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Enhanced network security with regular vulnerability assessments and implementation of necessary patches.
- Ensured compliance with industry regulations by meticulously documenting system changes and maintaining audit trails.
- Facilitated user training sessions on new software applications, boosting productivity and efficiency across teams.
- Contributed to a reduction in overall project costs by identifying opportunities for improved efficiency in materials procurement and labor allocation.
- Kept up-to-date with industry trends and technological advancements, applying this knowledge to enhance system performance for clients.
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Increased customer retention through providing exceptional technical support and troubleshooting assistance when needed.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Optimized security system configurations to meet clients'' unique needs and requirements.
- Provided prompt emergency service responses, mitigating potential security risks for clients experiencing equipment malfunctions or breaches.
- Ensured client satisfaction with timely installations of security systems, including access control and CCTV equipment.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Upheld strict safety standards throughout all tasks performed, minimizing workplace accidents and ensuring compliance with OSHA regulations.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Fully installed fire alarms and various security devices.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Assisted with electrical installations of lighting and smoke detectors.
Education
No Degree - TECHNICIAN DIPLOMA IN ELECTRICAL AND ELECTRONICS E
NEW ERA COLLEGE OF SCIENCE AND TECNOLOGY
Gaborone, Botswana 04.2001 -
Skills
Electrical testing
Certification
Programmable Logic Controllers Certificate Program – Various Educational Institutions.
Timeline
ACTING SYSTEM CONTROLLER
BOTSWANA POWER CORPORATION
03.2024 - 01.2025
ELECTRICIAN TECHNICIAN
BOTSWANA POWER CORPORATION
05.2019 - Current
Technical Supervisor
G4S Secure Solutions Botswana
06.2015 - 03.2019
ELECTRICAL & ELECTRONICS TECHNICIAN
TRONICA (PTY) Ltd Profesinal Electronics and Indus
01.2014 - 05.2015
SYSTEM TECHNICIAN
HYBRID SYSTEMS
01.2012 - 12.2013
No Degree - TECHNICIAN DIPLOMA IN ELECTRICAL AND ELECTRONICS E
NEW ERA COLLEGE OF SCIENCE AND TECNOLOGY
04.2001 -
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