Silvia Ruiz
Stuttgart
Summary
Driven professional with strong foundation in member support and advocacy. Proven ability to address and resolve member concerns efficiently, while fostering collaborative team atmosphere. Recognized for adaptability and commitment to achieving high standards and results in fluctuating environments.
Overview
9
9
years of professional experience
Work History
Call Center Member Advocate, MCC
Sun Coast Credit Union
02.2021 - 06.2022
- Handled approximately 200 customer calls daily, resolving inquiries and disputes in both English and Spanish.
- Consistently exceeded productivity goals and achieved top customer satisfaction scores.
- Ensured adherence to federal regulations, safeguarding customer account information.
- Assessed and mitigated operational risks, implementing long-term solutions to minimize losses.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Streamlined communication channels for increased efficiency in handling member inquiries and requests.
Insurance Representative
USAA
09.2020 - 01.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Leveraged advanced software tools for efficient data management and accurate policy documentation.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
Childcare Provider
Forsyth CDC
01.2017 - 01.2018
- Introduced children to educational games and activities to boost learning.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Read stories, sang songs and facilitated creative play.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
92A Automated Logistics Specialist/ Clerk
United States Army
02.2015 - 08.2016
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Implemented quality control measures to minimize instances of damaged goods or incorrect shipments reaching customers.
- Developed contingency plans for potential supply chain disruptions, enabling swift response times when faced with unforeseen challenges.
- Facilitated smooth transitions during company mergers or acquisitions, integrating logistics processes efficiently while minimizing service disruptions.
- Assisted in budget development for logistics operations, identifying cost-saving opportunities and implementing financial controls.
- Updated and maintained databases to track shipments and inventory.
Assistant Manager
Styles For Less
01.2013 - 02.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Contributed to a 30% revenue increase in 2014 by maintaining comprehensive product knowledge.
- Managed full-cycle recruitment for store staff, including hiring and onboarding employees.
- Acted as the liaison between customers and staff, effectively resolving conflicts.
Education
Associate of Science - Admin/MGMT Studies
Excelsior University
Albany, NY12-2024
High School Diploma -
Southwest High School
San Diego, CA05-2012
Skills
- Conflict Resolution
- Exceptional Customer Service
- Self-Motivated
- Organized & Time Management
- Detail-Oriented
- Fluent in English and Spanish
- Team Player
- Persuasive Speaking Skills
- Adaptability
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Call Center Member Advocate, MCC
Sun Coast Credit Union
02.2021 - 06.2022
Insurance Representative
USAA
09.2020 - 01.2021
Childcare Provider
Forsyth CDC
01.2017 - 01.2018
92A Automated Logistics Specialist/ Clerk
United States Army
02.2015 - 08.2016
Assistant Manager
Styles For Less
01.2013 - 02.2015
Associate of Science - Admin/MGMT Studies
Excelsior University
High School Diploma -
Southwest High School
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