Sipho Ntebang
Gaborone
Summary
Sales professional with strong background in sales operations and process optimization. Known for driving efficiency and supporting strategic planning initiatives. Focused on team collaboration and delivering results, adaptable to changing needs. Expertise in data analysis and sales strategy implementation.
Sales operations professional with proven expertise in optimizing processes and driving sales performance. Skilled in team collaboration and adaptable to changing needs, ensuring reliability and consistency. Strong background in data analysis, CRM systems, and strategic planning. Known for delivering impactful results and fostering productive work environment.
Goal-oriented manager with distinguished experience in telecommunication industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Sales Operations Director
Orange Botswana
07.2014 - Current
- Company Overview: Tele-communications
- Team up with the Chief Sales Officer on sales / customer satisfaction management, distribution strategy definition and transformation plan execution to meet company’s objectives
- Responsible for the sales targets achievement, customer satisfaction and Orange market share across the country
- Responsible for the field operations execution for the direct and indirect channels
- Manage the relationship with dealers
- Deputize the Chief Sales Officer and participate to the unit budget / strategy / transformation plan definition and steering
- Manage the field operations and steer the execution of the national plans to secure Orange products and services availability / visibility, the excellence of the customer experience and the performance of the direct and indirect channels in close interface with the head quarter sales and support teams
- Accountable for the sales targets achievement and the Orange market share per region
- Monitor the performance nationwide and per region through regular and detailed reporting and business reviews
- Work closely with the internal stakeholders by giving field feedbacks and make any relevant recommendation to develop the business
- Manage and monitor the Retail audit aiming to measure the level of satisfaction of the POS, build and steer accordingly specific action plans targeting to be consistently and sustainably the best in class operator in Botswana in term of distribution
- Manage operationally the Orange shops accordingly with the strategy and the commercial plan define by the Orange Shops manager
- Make sure service to customers is deliver within the standard level expected for Orange shops to be the reference in the market
- Manage and animate the dealers / sub-dealers / POS base by defining and steering a field sales management process, using and developing the related tools and keeping constantly updated the POS base per area
- Manage the dealers and build with them an intimate, strong and sustainable relationship by holding regular formal or informal meetings, business reviews, events,…
- Ensure dealers satisfaction in service delivery covering all aspects of distribution agreements such as: commissioning, reports, logistics, training, new products roll out, action plans and after sales management, Partners services points, etc…
- Ensure national sales animation action plans execution in the field, participate to their definition and develop consistent and complementary regional action plans
- Secure the level of visibility in the field, the roll out of branding action plans and the availability of merchandising materials
- Facilitate the implementation of sales processes by defining the process, organizing, managing and coordinating the regional sales force activities, ensuring the team gets support for execution
- Manage the processes for the perimeter, review processes periodically and secure their implementation through KPI management, internal and external audit
- Ensure company’s policies and procedures are well known/followed/respected
- Ensure with the support of the HR, staff recruitment, skills development and performance management
- Encourage synergy between the various actors
- Assess staff, be responsible for their professional development, and put in place individual or collective skills development plans
- Manage the budget allocated to the perimeter
- Tele-communications
Deputy Chief Sales Officer
Orange Botswana
05.2012 - 06.2014
- Company Overview: Tele-communications
- Work with Chief Sales Officer as delegated on sales and distribution strategy to meet company objectives
- Key asset on the strategic formulation and operational plans for the department
- Coordinate the distribution network of dealers and partners and ensure satisfaction in service delivery covering all aspects of distribution agreements such as: commissioning, reports, logistics, training, new products roll out, action plans and after sales management etc
- Makes sure service delivery to customers is within the standard level expected for Orange shops
- Facilitate the implementation of sales processes by defining the process, organizing, managing and coordinating the sales force activities, ensuring the team gets support for execution and ensure sales animations, merchandising and point of sales material availability for use by the team
- Make report generation for management business reviews and follow up action plans as assigned by Chief Sales Officer
- Tele-communications
Branch Manager
Safmarine Botswana
08.2011 - 04.2012
- Company Overview: Shipping & Global transport logistics (AP Moller Group -Safmarine / Maerksline)
- Coordination of all shipping line activities in Botswana
- General country administration inland activities including imports and exports management, Customer bookings
- Shipment coordination, including container tracking, on rail, off rail, gate in movements
- Customer care- Arrival notification (ARN); Management of Freight Forwarding Agents
- Liaison with Botswana Railways and Gabcon management
- Sales leads and bookings for all Botswana shipments
- Outstanding freight management, revenue collection and reconciliations
- Longstanding (demurrage & detentions); Adherence to customs procedures and processes
- Release of containers to owners as per shipping documentation (Bills of Lading)
- Country Reporting and Presentation
- A member of the local board of Directors- Botswana
- Manage country Human resources and Labour issues
- Shipping & Global transport logistics (AP Moller Group -Safmarine / Maerksline)
Sales & Marketing Manager
Golden Fruit 97
01.2006 - 07.2011
- Company Overview: Manufacturing & Distribution
- Provide leadership and coordination of company sales activities
- Brand listing and distribution agreements with major retail and wholesale
- Distribution and marketing functions including merchandising
- Develop and implement sales and marketing strategy
- Monitor and analyze sales and marketing activity against goals
- All Marketing Activities; Go to Market; Brand Development and New markets
- Manufacturing & Distribution
Business Management consultant for SMES
01.2003 - 12.2005
- Retail management aspects
- Shop planning and store layout
- Ordering systems and stock management
- Merchandising techniques and shrinkage control measures
- Promotions and creativity and sales management
- Staff training development and Customer care programmes
- Costing aspects for manufacturing SME/departments
- Sales and Marketing Issues/Advising clients on:
- Marketing of new products
- Training and developing of sales force/personnel
- Penetration strategies
- Choice of promotional mix
- Product presentation and launch
- Competitive pricing and market research etc
Regional Retail Operations Advisor
Spar-Franchise
02.2000 - 12.2002
- Company Overview: Retail & wholesale FMCG
- Consultant in Retail and Business management aspects
- Development of Spar Franchise in relation to store turnover and profit levels, whilst increasing their Loyalty to distribution centre (D.C)
- Advise and assist Spar Franchise Retailers on all Aspects of retailing
- Maintenance of store image at spar minimum Specifications
- Liaison with the spar team and all members of the D.C.to ensure spar team and retailers receive the best possible service from the D.C at all times
- Promotion and development of SPAR CULTURE
- Retail & wholesale FMCG
Voluntary Work
01.1988 - 12.2002
- Rural Communities -smse Business Incubator Advisor
- Training and development for SMMEs (courses such: GYB, SYB, & IYB)
Sales and Administration Manager
OK Bazaars-Shoprite group
01.1994 - 01.2000
- Company Overview: FMCG
- Preparation of sales and expense budget
- Coordination of all sales and marketing functions at branch level
- Administration of stock takes, control and shrinkage management
- Hire Purchase Management
- Cash Management and in store profitability
- Ensure Nominal gross profits (NGP) system is in place
- Management and control of company assets
- Human Resources Management and all Personnel administration functions
- Customer Care and satisfaction
- Ensure all operational policies and procedures are adhered to
- FMCG
Education
BSc. Honours - Economics
University of Zimbabwe
01.1990 - 01.1992
Skills
Sales leadership
Collaborative mindset
Pricing strategy
Sales training
Communications skills
Strategic skills
Project management
Couching skills
Project management
Couching
Counselling
Territory management
Prospect management
Sales process optimization
Affiliations
Institute of Marketing Management
External Training - Description
Intending to resume Studies on MBA program
Outside Activities - Personal
- Licensed Marriage Officer & Counselor
- Pastor
- Christian Fellowship
Previous Surname
Mpofu
Profession
Management
Other
Licensed Marriage Officer and Counselor (By Ministry of Labour & Home Affairs- Botswana)
Personal Information
- Gender: Male
- Nationality: Motswana
- Marital Status: Married
Professional Courses
- Management Development Program (MDP)
- Action Centred Leadership
- Delsips
- Industrial Relations Course
- Job-Pride Development
- Finance for Non-Financial Manager
Timeline
Sales Operations Director
Orange Botswana
07.2014 - Current
Deputy Chief Sales Officer
Orange Botswana
05.2012 - 06.2014
Branch Manager
Safmarine Botswana
08.2011 - 04.2012
Sales & Marketing Manager
Golden Fruit 97
01.2006 - 07.2011
Business Management consultant for SMES
01.2003 - 12.2005
Regional Retail Operations Advisor
Spar-Franchise
02.2000 - 12.2002
Sales and Administration Manager
OK Bazaars-Shoprite group
01.1994 - 01.2000
BSc. Honours - Economics
University of Zimbabwe
01.1990 - 01.1992
Voluntary Work
01.1988 - 12.2002