Sridevi Gangadharan

• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
• Implemented differentiated instruction methods to address the unique needs of each learner, ensuring academic success for all students.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
• Guided students in researching, structuring and presenting debate case.
• Conducted engaging in-class discussions to facilitate learning and encourage participation.
• Utilized distance learning technology to instruct students remotely.
• Evaluated and supervised student activities and performance levels to provide reports on academic progress.
• Served as a mentor to new faculty members, offering guidance on classroom management and lesson planning techniques.
• Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
• Teaching experience in all health Information management module including disease coding (ICD10 CM).

• Prepared and maintained document inventory for core dossier preparation.
• Represented company in industry during communications with global regulatory agencies.
• Consolidated global information relevant to products and monitored global submissions and approvals status.
• Assisted in the preparation and review of annual reports, ensuring timely submission and maintaining the company''s strong reputation for transparency and integrity.
• Played an instrumental role in obtaining approval for multiple products by effectively managing filing timelines and deliverables.
• Recommended improvements to processes.
• Maintained open lines of communication with FDA representatives throughout submissions processes, fostering positive relationships that contributed to expedited approvals.
• Performed and documented quality control checks to maintain compliance with company initiatives.
• Enhanced regulatory compliance by meticulously reviewing and editing submission documents.
• Collaborated with cross-functional teams for timely and accurate submissions of investigational new drug applications.
• Conducted thorough reviews of labeling content for accuracy and adherence to relevant regulations before submission to authorities.
• Streamlined regulatory processes for increased efficiency in submitting drug applications to the FDA.
• Assisted in developing effective strategies for addressing FDA inquiries, leading to faster resolution times.
• Prioritized project-related tasks to efficiently complete essential tasks.
• Monitored industry trends and regulatory updates, maintaining a strong understanding of current best practices in the field.
• Maintained and archived regulatory paperwork.

• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Developed materials for laboratory activities, homework assignments, and handouts to facilitate learning.
• Advised student organizations focused on biology-related interests or careers, promoting involvement outside the classroom setting.
• Helped students better understand text through lectures, discussions and assignments.
• Led laboratory sessions that reinforced lecture concepts while fostering hands-on skills in biological techniques.
• Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
• Supported students seeking careers in biology by advising on educational and vocational choices.
• Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.

Customer Interaction:
Respond to customer queries via phone, email, chat, or in-person.
Provide accurate information about Thyrocare’s services, tests, and products.
Assist customers with booking appointments and scheduling tests.
Issue Resolution:
Handle customer complaints and issues, providing timely and effective resolutions.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are resolved to their satisfaction.

Data Management:
Maintain and update customer records in the CRM system.
Document customer interactions and transactions accurately.
Collaboration:
Work closely with other departments (e.g., laboratory, logistics, sales) to resolve customer issues.
Provide feedback to the management team on recurring customer issues and potential improvements in processes or services.
Quality Assurance:
Ensure all customer interactions meet Thyrocare’s quality standards.
Participate in training and development programs to enhance service skills and knowledge about Thyrocare’s offerings.

Reporting:
Prepare and submit regular reports on customer interactions and issues.
Analyze customer feedback to identify trends and areas for improvement.