Susan Mbise
ANALYST-UTILITY SOLUTIONS
Francistown
Summary
Dynamic SAP IS-U Analyst with extensive experience in designing, configuring, and supporting utility customer processes throughout the meter-to-cash lifecycle. Expertise in managing customer master data, metering, billing, FI-CA, and service modules, ensuring precise revenue recognition and adherence to regulatory compliance. Committed to maintaining data integrity and thriving in high-volume utility environments. Proven ability to drive efficiency and enhance operational performance through strategic process improvements.
Overview
8
8
years of professional experience
1
1
Language
Work History
Finance Assistant
Gasa Holdings (Pty) Ltd
01.2024 - Current
- Process and manage supplier invoices and payments, ensuring accuracy, completeness, and on-time settlement in line with internal controls.
- Perform monthly general ledger reconciliations, investigating and resolving variances to maintain data integrity.
- Prepare and post month-end journals and adjustments to support accurate financial reporting.
- Administer petty cash and maintain the fixed asset register, ensuring compliance with company policies and audit requirements.
- Support the preparation of management accounts by compiling financial data, performing basic variance analysis, and validating supporting schedules.
- Collaborate with internal stakeholders to resolve finance-related queries and improve transaction processing efficiency.
Accounts & Administration Assistant
Francistown Knitters (Pty) Ltd
08.2020 - 12.2023
- Maintained the cash book and reconciled bank statements on a monthly basis, identifying and correcting discrepancies.
- Managed accounts payable and accounts receivable, ensuring accurate invoicing, timely payments, and proper record-keeping.
- Assisted in the preparation of financial statements and provided supporting documentation during internal and external audits.
- Prepared and submitted quarterly VAT returns, ensuring compliance with statutory and tax requirements.
- Maintained accurate financial records and supporting schedules in accordance with accounting standards and company procedures.
- Provided administrative and financial support to ensure smooth day-to-day operations.
Temporary Registration Officer
Independent Electoral Commission
08.2018 - 11.2018
- Verified and validated voter registration applications against established regulatory criteria.
- Ensured accurate capture and integrity of citizen data within registration systems.
- Delivered efficient and compliant registration services at assigned polling stations.
- Adhered strictly to governance, confidentiality, and operational procedures in a regulated public-sector environment.
Education
Postgraduate Diploma in Taxation - Principles of Tax, Financial Accounting, Advanced Taxation, Tax Audits and Investigations
Botswana Accountancy College
01.2024
Association of Accounting Technician (AAT) - Management Accounting, Financial Statements, Internal Accounting Systems, Audit & Assurance
Botswana Accountancy College
01.2023
Botswana General Certificate of Secondary Education - undefined
Shashe River School
11.2012
Skills
- Meter-to-cash process assistance
- Error log evaluation
- System issue resolution
- Process monitoring
- Operational oversight
- Data integrity
- Compliance controls
- Operational risk management
- Revenue assurance
- Billing accuracy
- Accounts receivable
- Accounts payable management
TRAININGS/CERTIFICATIONS
- Discover the Capabilities of SAP Solutions for QTC Management Private Cloud for Solution Architects - Course Completion
- Accounting Technician Membership Certificate (BICA) – 04/2024
- Introduction to Long Term Insurance – Insurance Academy of Botswana (2022)
- BOS ISO 9001:2015 QMS Documentation & Understanding Bos ISO 9001: 2015– Botswana Bureau of Standards (2021)
- Sage VIP Premier Payroll – OMNI Africa (2021)
Timeline
Finance Assistant
Gasa Holdings (Pty) Ltd
01.2024 - Current
Accounts & Administration Assistant
Francistown Knitters (Pty) Ltd
08.2020 - 12.2023
Temporary Registration Officer
Independent Electoral Commission
08.2018 - 11.2018
Association of Accounting Technician (AAT) - Management Accounting, Financial Statements, Internal Accounting Systems, Audit & Assurance
Botswana Accountancy College
Botswana General Certificate of Secondary Education - undefined
Shashe River School
Postgraduate Diploma in Taxation - Principles of Tax, Financial Accounting, Advanced Taxation, Tax Audits and Investigations
Botswana Accountancy College