Microsoft word, excel, power point,
Susanna Jansen
Superintendent Pharmacy Technician
Gaborone,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Pharmacy Technician position.
Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure any level of Pharmacy Technician position in any type of environment. Ready to help team achieve company goals.
I'm a Pharmacy Technician with over 35 years of successful experience in basic, supervisory and managerial capacities. Recognized consistently for performance excellence and contributions towards making the workplace successful . Strengths in personnel management, procurement and materials management backed by training in Management Development. Offers strong interpersonal and task prioritization skills. Dedicated Pharmacy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance productivity. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Superintendent Pharmacy Technician
Ministry of Health and Wellness. Botswana Government
Gaborone, Southern District
10.2012 - Current
- Increased customer satisfaction by resolving customer care issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Handled numerous calls per week to address customer inquiries and concerns.
- Worked closely with Hospital and Departmental management to maintain optimum levels of communication to effectively and efficiently complete projects.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served 40% customers in friendly, efficient manner following outlined steps of service.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Supervised work of contracted employees to keep on task for timely completion.
- Oversaw daily operations to ensure high levels of productivity.
- Received and processed stock into inventory management system.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
Chief Pharmacy Technician
Ministry of Health and Wellness Botswana Government
Gaborone, Southern District Hospital
05.2008 - 09.2011
- Worked with all type of customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Monitored all company inventory to ensure stock levels and that all databases were updated by 100%
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with departmental head and top management to achieve good results.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to ensure projects were completed on time.
Principal Pharmacy Technician
Central Medical Stores
Gaborone, Southern District
09.2005 - 08.2010
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to all customers' requests, confirming full understanding before addressing concerns.
- Exceeded all goals through effective task prioritization and great work ethic.
- Supervised work of contracted employees to keep on task for timely completion. Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Monitored all company inventory to ensure stock levels and databases were updated by 100%
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
Education
High School Diploma -
Institute of Health Sciences
Gaborone 09.1983 - 08.1986
Skills
Directing pharmacy operations
undefinedAccomplishments
- Supervised team of 40 staff members.
- Achieved through effectively helping with applying set work improvement methods
- Achieved 90% by completing Logistic Management Integrated Syystems with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Botswana Health Professions Council
Botswana Pharmacy Association
Botswana Public Employee Union
Software
Logistic Management Integrated System
Pulse Warehouse Management System
Intergrated Patient Managememt System
Certification
Certified to practise as a Pharmacy Technician for the year 2021 to2022, [Company Name] - [Timeframe]
Additional Information
I am a fast learner and have worked with numerous computer systems.
I am a true Christian and honest devoted employee
I can go the extra mile to achieve my goals in the work environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Certified to practise as a Pharmacy Technician for the year 2021 to2022, [Company Name] - [Timeframe]
05-2021
Uccessfully trained 3rd Year Pharmacy Technicians in Logistic Management of Health commodities at Institute of Health Sciences
05-2020
Collaboration and support in successfully conducting a workshop in Logistics Management of Health Commodities in Botswana
11-2015
Superintendent Pharmacy Technician
Ministry of Health and Wellness. Botswana Government
10.2012 - Current
Chief Pharmacy Technician
Ministry of Health and Wellness Botswana Government
05.2008 - 09.2011
Principal Pharmacy Technician
Central Medical Stores
09.2005 - 08.2010
High School Diploma -
Institute of Health Sciences
09.1983 - 08.1986
Similar Profiles
Tshepiso LehubitsaTshepiso Lehubitsa
Mechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and MaintenanceMechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and Maintenance
Yanique JohnsonYanique Johnson
Registered Nurse at Ministry of Health and WellnessRegistered Nurse at Ministry of Health and Wellness
SHAVONNE B MCBRIDESHAVONNE B MCBRIDE
Registered Nurse at Ministry Of Health and WellnessRegistered Nurse at Ministry Of Health and Wellness