Tapiwa Never
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proven track record in enhancing customer experience and streamlining data management, showcasing strong documentation and communication skills. Leveraged analytical abilities and technology proficiency to support team efficiency, fostering trust and loyalty through exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Botswana Post
06.2016 - 03.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Knowledge and Information Management (Intern)
BOTSWANA POST
07.2014 - 06.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Post Graduate Diploma in Higher Education
Botho University
Botswana09.2022
Bachelor of Science - Computing
Botho University
Botswana 09.2012
Botswana General Certificate of Secondary School
Tutume Mc Connell College
Botswana 11.2007
Skills
- Good time management skills
- Strong documentation skills
- Good written and verbal communication skills
- Ability to learn new technologies and follow processes
- An analytic mind
LANGUAGE
English
Setswana
Ikalanga
Additional Information
HOBBIES
- Reading
- Sports (Ladies soccer)
- Going to church
- Adventure
REFERENCES
1. Mr T. Mbalambi (ICT Teacher
St Kizito Secondary School
mbalambiprince@gmail.com
Cell: 77068449
Tel: 2405149
2. Ms Mooki Otsetswe
Branch Manager (Tutume Post Office)
Cell: 71744297
Tel: 2987241
Timeline
Customer Service Assistant
Botswana Post
06.2016 - 03.2022
Knowledge and Information Management (Intern)
BOTSWANA POST
07.2014 - 06.2016
Post Graduate Diploma in Higher Education
Botho University
Bachelor of Science - Computing
Botho University
Botswana General Certificate of Secondary School
Tutume Mc Connell College
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