Tebogo Tamocha
Gaborone
Summary
Highly skilled and customer-oriented professional with extensive experience in customer service, billing, and administration. Demonstrated proficiency in addressing customer queries, managing accounts, and ensuring customer satisfaction. Adept at data capturing, compiling reports, and maintaining strong business relationships. Proven ability to supervise and lead a team. Possesses exceptional communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Advisor
Orange Botswana
06.2019 - 01.2023
- Assisting customers with their postpaid bills queries
- Processing and settling postpaid customer bills
- Daily banking
- Orange money account opening
- Daily/weekly/Monthly customer account registration report
- Daily/weekly/monthly sales report.
Supervisor, Billing & Admin Clerk
LenMed Health Bokamoso Private Hospital
10.2013 - 01.2015
- Admitting and discharging patients
- Billing and compiling patient reports
- Supervising billing clerks and ensuring all reports were completed
- Attending to customer queries.
Rental Sales Agent
Avis Car Rental
01.2010 - 12.2013
- Compiling daily reports on car rental and their condition
- Business relationship building with customers online
- Ensuring every customer experiences world class customer service
- Rental balancing to optimize utilization of vehicles.
Credit Controller
Oseg Group Botswana
01.2008 - 12.2010
- Calling debtors for payments
- Data capturing
- Compiling monthly revenue for different banks i.e ABSA Standard Chartered Bank & CEDA
- Tracing files from sources provided ( ITC & Omang)
- Issuing Summons
- Consolidating & Advising Clients on Debt Management.
Education
Certificate in Travel & Tourism -
ABM University College
01.2009
BGSE (32 points) -
Lotsane Senior Secondary School
01.2006
Grade 10 -
Kimberly Boys High School
01.2004
Skills
- Complaint Handling
- CRM Software
- Multitasking
- Performance Metrics
- Adaptability
- Interpersonal Skills
- Computer Literacy
- Goal Setting
- Customer Service
Personal Information
- Date of Birth: 12/11/85
- Gender: Male
References
- Mr Mosiamemang Gobudilwe, Supervisor - Orange Botswana, +267 72970752
- Ms Wame Tshaila, Regional Manager - Orange Botswana, +267 72683065
- Ms Botshelo Tlhase, Manager - Oseg Group, +267 74135036
Hobbies and Interests
Travelling ; Cooking ; Reading
Timeline
Customer Advisor
Orange Botswana
06.2019 - 01.2023
Supervisor, Billing & Admin Clerk
LenMed Health Bokamoso Private Hospital
10.2013 - 01.2015
Rental Sales Agent
Avis Car Rental
01.2010 - 12.2013
Credit Controller
Oseg Group Botswana
01.2008 - 12.2010
Certificate in Travel & Tourism -
ABM University College
BGSE (32 points) -
Lotsane Senior Secondary School
Grade 10 -
Kimberly Boys High School