Summary
Overview
Work History
Education
Skills
Achievements
Accomplishments
Affiliations
Professional Activities
Timeline
Generic

Tebogo Felicity Batshaakane

Quality Assurance And Compliance

Summary

Driven by a passion for excellence, I look forward to contributing to continuous process improvements and QA efficiency to enhance customer experience. With my experience in audit and anti-corruption, along with my keen eye for detail and problem-solving abilities, I am prepared to deliver exceptional results in dynamic environments.

Overview

17
17
years of professional experience

Work History

Acting Quality Assurer

Fnb Botswana
12.2023 - Current
  • Mapping quality assurance policies and procedures.
  • Evaluate adequacy of quality assurance standards.
  • Analyze data to identify areas for improvement in the quality system.
  • Identify training needs and organize training interventions to meet quality standards.
  • Coaching Consultants on areas that needs improvement and monitor them.




Sales Consultant

First National Bank
11.2018 - Current


  • Maintain accurate records of sales activities, customer interactions, and sales transactions, documenting details, feedback, and outcomes for reporting and analysis purposes.
  • Uphold ethical standards and compliance with sales policies, regulations, and industry guidelines, ensuring transparency, honesty, and integrity in all customer interactions.
  • Adherence to processes,ethical practices and compliance.


Internal Audit Assistant

Lobatse Town Council
03.2017 - 11.2018
  • Maintained strict confidentiality when handling sensitive company information, upholding ethical standards at all times as an Internal Audit Assistant.
  • Assisted in the identification of potential risk areas through comprehensive risk assessments.
  • Performed detailed testing on various accounts, uncovering potential fraud or irregularities that may have gone unnoticed.
  • Supported continuous improvement efforts by providing feedback on current processes and recommending possible enhancements.
  • Assisted in the preparation of audit presentations for senior management, ensuring key findings were communicated clearly and concisely.
  • Conducted thorough reviews of financial statements, identifying discrepancies and recommending corrective actions.
  • Improved transparency and communication between departments by creating detailed audit reports for senior management review.
  • Developed audit scopes and audit programs.

Anti- Corruption Division (Internship Programme)

Ministry of Investment,Trade and Industry
08.2016 - 02.2017
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Evaluated customer needs and feedback to drive product and service improvements.

Direct Sales Consultant

ABSA Botswana
08.2007 - 01.2008


  • Resolve customer complaints, issues, or disputes promptly and effectively, demonstrating empathy, professionalism, and a commitment to customer satisfaction.
  • Understanding customer needs and expectations, to ensure products and services meet those standards.

Education

Certified Internal Audit (CIA)

Botswana Accountancy College
Gaborone
04.2001 -

Certificate Of Proficiency- Short Term Insurance

Insurance Academy of Botswana
Gaborone
06.2019

Certificate of Proficiency- Long Term Insurance

Botswana Accountancy College
Francistown
04.2001 -

Degree in Commerce - Risk Management

University of South Africa
04.2001 -

Skills

Process Improvements

Achievements

Best Performer at FNBBotswana during financial year 2023-24

Accomplishments

    Created a SharePoint space for Quality Assurance office to provide a centralized platform to share/store document and for effective communication.

Affiliations

Member of the Institutes of Internal Auditor Botswana

Professional Activities

 Name: Service and Sale Contact Centre Risk Reporting Committee

Position: Chairperson

Year Involved- FY 2023-25

Roles:

Take charge of every session of the committee

Ensure that each business unit report identified risk in their respect spaces.

Make sure that the report is up to date before every monthly meeting.
Inspecting the report for proofreading

Timeline

Acting Quality Assurer

Fnb Botswana
12.2023 - Current

Sales Consultant

First National Bank
11.2018 - Current

Internal Audit Assistant

Lobatse Town Council
03.2017 - 11.2018

Anti- Corruption Division (Internship Programme)

Ministry of Investment,Trade and Industry
08.2016 - 02.2017

Direct Sales Consultant

ABSA Botswana
08.2007 - 01.2008

Certified Internal Audit (CIA)

Botswana Accountancy College
04.2001 -

Certificate of Proficiency- Long Term Insurance

Botswana Accountancy College
04.2001 -

Degree in Commerce - Risk Management

University of South Africa
04.2001 -

Certificate Of Proficiency- Short Term Insurance

Insurance Academy of Botswana

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Tebogo Felicity BatshaakaneQuality Assurance And Compliance