Tefo Segwagwe
Gaborone
Summary
Empowered and motivated individual with an International Business degree, offering a diverse set of qualifications and experience. Experienced as an assistant HR officer, contact centre agent, and currently a content officer, with a wide range of skills in these fields. Educational background in International Business provides a comprehensive understanding of global business practices and cultural sensitivities, making me a valuable asset to any international organization.
Overview
2026
2026
years of professional experience
Work History
Content Officer
Brastorne
02.2024 - Current
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Enhanced content quality by conducting thorough research and fact checking.
- Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging that resonated with target audiences.
- Collaborated with cross-functional teams to ensure consistency in brand messaging across all channels.
- Analyzed content performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Stayed current on industry trends and competitor activity to inform content strategy decisions.
- Develop original content through social listening and independent sources.
- Organized collected information to produce well-written articles.
- Generated stories to reflect current trends and news to pull audience into platforms.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Developed original content using social listening and independent sources.
- Strengthened content through proofreading and editing.
- Utilized digital publishing platforms to prepare well-structured drafts.
- Managed competing deadlines with efficiency.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
Contact Center Agent
Brastorne
07.2023 - 02.2024
- Completing duties being dedicated Contact Centre Agent, managing high volumes of inbound and outbound calls, ensuring exceptional customer service and support
- The responsibilities included handling customer inquiries, resolving issues efficiently, and providing product and service information
- Consistently meeting performance targets, such as call handling time and customer satisfaction scores
- Additionally, contributed to process improvements, leading to 15% reduction in call resolution times and enhanced overall customer experience
- The role required strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
Human Resource Assistant (Student Attachment)
Ministry of Wildlife and National Parks
2 2021 - 06.2021
- In order to complete my Degree I was required the go on an attachment period to gain work experience and apply what I have learned in a real work environment
- I worked mainly under Human Resource department which also allowed me to aid in other departments such as accounting
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment -Collaborated with team members to achieve target results
- Demonstrated respect, friendliness and willingness to help wherever needed
- Enhanced office organization with effective filing systems and document storage solutions.
- Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
Education
IGCSE -
Okavango International School
Maun Botswana10.2017
Bachelors Degree - International Business
Limkokwing University
Gaborone , Botswana09.2023
Diploma - Quality Assurance- Techniques And Methodologies
Alison
Online01.2024
Diploma - Customer Service Skills
Alison
Online11.2023
Diploma - Foundation of Software Testing And Validation
Coursera
Online09.2023
Skills
- Cross-Functional Collaboration
- Task Management
- Innovative Thinking
- Cross-Cultural Awareness
- Post-Engagement Communication
- Conflict Resolution Expertise
- Workforce Optimization
- Call handling
- Customer support
- Calendar Management
Timeline
Content Officer
Brastorne
02.2024 - Current
Contact Center Agent
Brastorne
07.2023 - 02.2024
Human Resource Assistant (Student Attachment)
Ministry of Wildlife and National Parks
2 2021 - 06.2021
IGCSE -
Okavango International School
Bachelors Degree - International Business
Limkokwing University
Diploma - Quality Assurance- Techniques And Methodologies
Alison
Diploma - Customer Service Skills
Alison
Diploma - Foundation of Software Testing And Validation
Coursera
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