Thandani Motladiile
Gaborone,GA
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works grea under professional guidance.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
18
18
years of professional experience
Work History
Credit Documentation Officer
Standard Chartered Bank
Gaborone, BWP
07.2022 - Current
- Security perfect customers document on Home loan application for eligibility
- Process,and policy is followed
- Process salary advance
- Process margin accounts
- Process lies on fixed deposits
- Keep safe custody of customers security,title deeds and bonds
- Release security when customer had finished servicing the home loan
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Developed strategies for improving operational efficiency while reducing costs.
- Implemented new technologies to enhance workplace productivity levels.
- Responded promptly to customer inquiries or complaints in a polite manner.
Credit Initiation Officer
Standard chartered Bank
Gaborone, BW
07.2011 - 07.2022
- Vigilantly authenticated customer documentation physically before verifying the details with the employer- checking validity,for all the products in the bank
- Conducted verification of customer information and documentation through phonecall and emails
- Reported fraudulent cases to the Fraud Risk Team for further investigations
- Prepared and issued Approval notes for approved Auto Loans to clients
- Corresponded with valuing companies for refining the Service Level agreements and suggested improvements where required
- Payments of valued property conducted for peer and for clients applying for Home Loans
- Responded promptly to customer inquiries or complaints in a polite manner
- Ensured the security and confidentiality of sensitive information.
Customer Service Officer
Standard chartered Bank
Gaborone, BW
07.2010 - 07.2011
- Collected application forms for ATM cards, cheque book and Issued them after they have been processed.
- Maintained a balance sheet for the issued, received and requested ATM cards
- Administered cancelation,blockage and unblocking of ATM cards
- Received and processed customer instructions for opening accounts,closing accounts,amending instructions on the accounts and creating new new instructions on accounts.
- Handled escalated customer complaints and disputes in a professional manner.
- Collaborated with other departments within the organization on various projects.
- Developed strategies to improve customer service processes and procedures.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Managed daily operations of the Customer Service Department.
- Resolved customer issues in an efficient and timely manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Call Center Agent
Mascom
Gaborone, BW
01.2007 - 07.2009
- Reported any technical problems encountered while taking calls to the IT department.
- Processed orders accurately and timely.
- Followed up with customers regarding their satisfaction with product or service received.
- Provided accurate information on products and services to customers.
- Adjusted communication style based on individual customer needs.
- Managed customer accounts, including updating account information as needed.
- Greeted customers in a professional and courteous manner.
- Maintained detailed records of customer interactions using contact management software.
- Developed strong relationships with customers through effective communication skills.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Education
BBA - Business Management
University of Botswana
Gaborone10-2026
Chinese/ Mandarin - Chinese Studies
University of Botswana
Gaborone12-2021
High School Diploma -
Botho University
Gaborone01-2010
Bachelor of Accountancy - AAT Intermediate {level 2}
Damelin
Gaborone12-2006
Skills
- Investigation leadership
- Report Writing
- Information Verification
- Asset Protection
- Strategic Planning
- Budgeting and finance
- Reporting and documentation
Timeline
Credit Documentation Officer
Standard Chartered Bank
07.2022 - Current
Credit Initiation Officer
Standard chartered Bank
07.2011 - 07.2022
Customer Service Officer
Standard chartered Bank
07.2010 - 07.2011
Call Center Agent
Mascom
01.2007 - 07.2009
BBA - Business Management
University of Botswana
Chinese/ Mandarin - Chinese Studies
University of Botswana
High School Diploma -
Botho University
Bachelor of Accountancy - AAT Intermediate {level 2}
Damelin
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