Thapelo G. Moshe
Gaborone,Botswana
Summary
A diligent professional with 5 + years of experience in Records Management,meticulous and highly organised, bringing exceptional attention to detail and organisational skills to manage and safeguard medical records. Proficient in data entry and administrative tasks, with strong communication skills to collaborate effectively with healthcare professionals. Dedicated to ensuring accurate and efficient management of health information, contributing to smooth operation of medical facilities.Offering strong organisational and analytical skills with background in handling sensitive information. Knowledgeable about data entry, patient confidentiality, and maintaining accurate medical records. Ready to use and develop communication, attention to detail, and teamwork. Experienced professional with focus on managing medical records and health information systems. Skilled in ensuring accurate and compliant documentation, enhancing data integrity, and streamlining processes. Committed to improving operational efficiency and supporting quality patient care through meticulous attention to detail and advanced technical knowledge.
Overview
8
8
years of professional experience
2028
2028
years of post-secondary education
Work history
TEMPORARY NEW BUSINESS CONSULTANT
Health Risk Management Botswana (HRMB)
Gaborone
09.2023 - 12.2024
- Capturing new members’/dependents’ details on the administration system using application forms to register new members and dependents on the system
- Responsible for update and closing of all new business workflows
- Maintain and update group business register including allocation of incoming tasks
- Maintain and update SLA on business register daily
- Quality check and activation of new member applications, on-line applications as well as adding of dependents
- Follow-ups with regards to new member’s applications in all statuses
- Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution
- Assist New Business on ad-hoc tasks
- Rendering professional and quality service to Members, Brokers, and our clients
- Contact member regarding outstanding information for newborn applications
- Maintain and ensure adherence to Service Levels Agreements and Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate
- Taking minutes every Tuesday on briefing meetings
ASSISTANT HEALTH OFFICER (DATA ENTRY)
National Public Health Laboratory
Gaborone
10.2020 - 10.2022
- Capture patient demographics details into the Integrated Patient Management System (IPMS) in an accurate and expeditious manner
- Dispatching results and resolving telephone inquiries
- Receive samples and prepare them for COVID-19 testing
- Handle queries relating to data entry in a timely and professional manner
- Bar coding samples and requisition forms scanning forms for completeness
- Prepare, scan, reassemble and index documents ready for filling
- Respond to queries regarding storage retrieval and access to records and files from staff and clients
- Locate and isolate outdated or unnecessary records ready for disposition
- Enter document identification codes into systems to determine locations of documents to be retrieved
- Ensuring customers are correctly identified at all times upon entry
- Prompt turn-around times for efficient service
- Deal efficiently with work volume while remaining focused on priority issues
- Show sensitivity to customers’ requirements as well as observing operational and procedural limitations
- Ensuring that results are technically correct according to laid down instructions
- Performing a Swab test nasal pharyngeal or pharyngeal (a test to detect genetic material) from patients for Covid 19 Virus
- Receiving Covid 19 Samples and preparing them for testing
RECORDS MANAGEMENT OFFICER
Tutume Primary Hospital
Tutume
02.2019 - 10.2020
- Company Overview: then transferred to Princess Marina Hospital
- Develops knowledge management tools in line with the hospitals’s processes and procedures
- Builds recommendations on design, implementation, and improvement of approaches used to support critical knowledge flow across the Hospital
- Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline
- Compiles quality accreditation and compliance documentation (e.g., ISO accreditation)
- Develop and implement quality management solutions
- Implements the Corporation’s Information and Governance Strategy and policy to support the information governance framework requirements
- Applies legal and regulatory requirements to records and information management policies, schedules, and standards
- Audits the various processes in the document management system and recommends areas of improvement
- Develop and Implement Document Management Program
- Supervises assigned projects and ensures that they are completed on time
- Monitors and evaluates assigned projects
- Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats
- Design and administer data collection tools
- Records the movement of files to facilitate effective file location
- Tracking, locating and retrieving record by maintaining a central list or records
- Implementing a record retention and disposal schedule to determine the value of records
- Implementing a classification scheme to ensure systematic storage, identification and arrangement of records
- Implementing records management policies, standards and procedures to provide a framework for records management
- Monitor compliance with records management policies, procedure and recommend appropriate action
- Modify and streamline the filling systems by appending identification numbers or codes to the filling index as directed
- Place materials into storage locations, such as file cabinets, boxes, bins, drawers according to classification and identification information
- Maintaining electronic medical records, retrieving, processing of medical information by following pre-defined policies and procedures
- Allocate disease codes accordingly, review and confirm final patient diagnosis
- Monitor patient’s statistical data
- Review documents for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians and staff
- Compiling patient information for data entry for referrals
- Then transferred to Princess Marina Hospital
ATTACHE - MONITORING AND EVALUATION OFFICER
Tutume District Health Management Team (DHMT)
Tutume
07.2017 - 12.2017
- Data entry into timely flexible systems namely DHIS, IPMS, PIMS, EPI info and electronic tuberculosis register
- Data collection-from all facilities, follow up by telephone, visits and systemically tracking timeliness
- Reporting - submitting district level data directly to Ministry of Health and Health Statistics
- Teamwork closely with program focal persons, nurses in charge, drivers and superiors
- Data analysis and interpretation by comparison of past and present performance of facilities and programs over time to identify trends
- Data backup and security by using strong encryption characters to restrict unauthorized access
- Data audit, quality and cleaning- thus checking completeness, accuracy, integrity, reliability and validity
Education
Teaching Record - Teaching English as Foreign Language Course TEFL (120 Hours)
Certificate in Phlebotomy - undefined
Boitekanelo College
Certificate in Epidemics, Pandemics and Outbreaks - undefined
University of Pittsburgh
Certificate in Mental Health and Resilience for Healthcare Workers - undefined
University of Toronto
Certificate in Inclusive Leadership: the power of workplace diversity - undefined
University of Colorado System
Certificate in Population Health during a Pandemic: Contact Tracing and Beyond - undefined
University of Houston
Certificate in Disease Screening in Public Health - undefined
University of Geneva and University of Lausanne
Certificate in Planning for workplace emergencies - undefined
OSHAcademy Occupational Safety & Health Training
Certificate in Emerging Respiratory Viruses, Including Covid -19; Methods for Detection, Prevention, Responses and Control - undefined
World Health Organization (who) health emergencies programme
Certificate of Proficiency- Introduction to Healthcare and Healthcare Benefits Administration - undefined
Insurance Academy of Botswana
BSc (Hons) - Health and Information Management
Botho University
01.2014 - 01.2018
Skills
- ICD 10 disease coding
- Multitasking
- Organizational skills
- Written communication
- Oral communication
- Administrative medical duties
- Medical office procedures
- Regulations
- Verbal communication
- Presentation skills
- Business judgment
- Decision making
- Business savvy
- Information relay
- Management skills
- Monitoring HIM functional areas
- Productivity standards
- Quality standards
- PC skills
- Data entry
- Database systems
- Patient information management systems
- Computer skills
- Microsoft Office
- PowerPoint
- Excel
- Outlook
- Patient health information handling
- Medical records
- HIPAA laws
- Small to mid-size hospitals experience
- Organization
- Initiative prioritization
- Resource management
- Medical knowledge
- Medical terminologies
- Medications knowledge
- Attention to detail
- Health information documentation
- Compliance
- Technological know-how
- Electronic information systems
- Digital filing systems
- Data backup and recovery
- Record-keeping standards
- Archives cataloguing
- Archives administration
- Archival record prep
- Record management
- Data storage methods
- Document management
- Data archiving
Custom
- Basimane B Matlhabaphiri, Coach- New Business, Membership & Contribution, Health Risk Management Botswana, basimanem@hrmb.co.bw, +26775500011
- Tlhongbotho Mphoyakgosi, Chief Medical Laboratory Scientist, National Public Health Laboratory, toynwako@yahoo.com, +2673713453/72151896
- Barati L. Moses, Chief Medical Records Officer, Princess Marina Hospital, blmoses@gov.bw, +2673621806/71529319
- Hosiah Josiah, Principal Medical Records Officer, Princess Marina Hospital, hosiahjosiah@gmail.com, 3621765/72269285
Personal Information
- Place of birth: Francistown
- Passport Number: BN 598923
- Date of birth: 08/23/95
- Gender: Female
- Nationality: Motswana
- Marital status: Single
Timeline
TEMPORARY NEW BUSINESS CONSULTANT
Health Risk Management Botswana (HRMB)
09.2023 - 12.2024
ASSISTANT HEALTH OFFICER (DATA ENTRY)
National Public Health Laboratory
10.2020 - 10.2022
RECORDS MANAGEMENT OFFICER
Tutume Primary Hospital
02.2019 - 10.2020
ATTACHE - MONITORING AND EVALUATION OFFICER
Tutume District Health Management Team (DHMT)
07.2017 - 12.2017
BSc (Hons) - Health and Information Management
Botho University
01.2014 - 01.2018
Certificate in Phlebotomy - undefined
Boitekanelo College
Certificate in Epidemics, Pandemics and Outbreaks - undefined
University of Pittsburgh
Certificate in Mental Health and Resilience for Healthcare Workers - undefined
University of Toronto
Certificate in Inclusive Leadership: the power of workplace diversity - undefined
University of Colorado System
Certificate in Population Health during a Pandemic: Contact Tracing and Beyond - undefined
University of Houston
Certificate in Disease Screening in Public Health - undefined
University of Geneva and University of Lausanne
Certificate in Planning for workplace emergencies - undefined
OSHAcademy Occupational Safety & Health Training
Certificate in Emerging Respiratory Viruses, Including Covid -19; Methods for Detection, Prevention, Responses and Control - undefined
World Health Organization (who) health emergencies programme
Certificate of Proficiency- Introduction to Healthcare and Healthcare Benefits Administration - undefined
Insurance Academy of Botswana
Teaching Record - Teaching English as Foreign Language Course TEFL (120 Hours)
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