THAPELO MAGOLELE
DENNIS
Gaborone
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
23
23
years of professional experience
Work History
Operations Officer
Dennis Security Guarding
Gaborone
06.2012 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
IT Help Desk Officer
Water Utilities Corporations
Gaborone
02.2010 - 06.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified and repaired software and hardware to resolve technical issues.
Security Operations Officer
Shield Security
Gaborone
12.2006 - 04.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
High School Diploma -
Botho University
Botswana 05.2010 - 05.2010
Skills
Operational efficiency
Timeline
Operations Officer
Dennis Security Guarding
06.2012 - Current
High School Diploma -
Botho University
05.2010 - 05.2010
IT Help Desk Officer
Water Utilities Corporations
02.2010 - 06.2022
Security Operations Officer
Shield Security
12.2006 - 04.2007
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