THAPELO RAMAKAMA
Business Analyst
GABORONE
Summary
Professional business professional with strong foundation in Process mapping ,risk assessment ,stakeholder engagement strategic planning, Collaboration with process owners project management, identify inefficiencies and recommend solution Business analysis,governance and finding gabs and optimizing business process . Proven ability to drive team collaboration and deliver results in dynamic environments. Skilled in data-driven decision making, stakeholder communication, and process optimization. Reliable, adaptive, and focused on achieving organizational goals.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Business Assistant Specialist
Botswana Power Corporation
04.2022 - Current
- Automation of business process e.g. cloud for Customer solution (C4C), customer portal, (SEW) Automated meter reading (AMR) solution, Chatbot and clean up data for projects for KYC Compliance.
- Increased turnaround and resolution time for customer queries
- Establish project governance and stakeholder collaboration
- Master data validation enhancement
- Support of non-ERP software like BPC corporate website, DocuSign
- Implementation Of project within budget and the right deadlines.
- User Acceptance testing before deployment into production, coordination and documentation.
- Support of Operations to help resolve queries regarding ERP SAP (IS-U) and Contact Center.
- Implemented projects (Corporate website, Cloud for Customer solution(C4C), Smart Energy and Water (SEW), Automated Meter Reading (AMR)
- System Enhancement and change request Management to meet business needs.
- Root cause analysis and Process Improvement.
- Performed requirements gathering and analysis.
- Train users on the new of applications
- Onboarding of new software like Smart Power App
- Monitor Usage and transactions of Software
- Resolving software and system Issues (Operational)
- Implementation Contact Center Solution Dynamics and Field Services Module (FSM)
Intern
09.2020 - 01.2022
- Segregation of access roles in the system.
- Manage user accounts, roles, and permissions, and provide technical support
- Assignment of roles and profile for existing users as well as new users.
- Creation of Web services for RCF connections.
- Creation of roles in sap ERP for new posts.
- Facilitate creation of risk and control matrix and role matrix to address Audit queries.
- Creation moving and monitoring of transport, changes from our quality assurance to production.
- Experience in implementing access control in the systems
Education
BACHELOR OF COMPUTER INFORMATION SYSTEMS - Computer Information System
UNIVERSITY OF BOTSWANA
Gaborone 01.2019
Skills
- Data cleaning and preprocessing
- Customer journey mapping skills
- Business case development skills
- Stakeholder engagement skills
- Training and onboarding for new products
- Web services (SOAP, XML, JSON)
- Software life-cycle development (SDLC)
- Unit testing (UAT and Pilots tests)
- Technical service communications
Certification
CBAP
Timeline
SAP SYSTEM UPGRADE
12-2025
CBAP
11-2025
Business Assistant Specialist
Botswana Power Corporation
04.2022 - Current
Intern
09.2020 - 01.2022
BACHELOR OF COMPUTER INFORMATION SYSTEMS - Computer Information System
UNIVERSITY OF BOTSWANA
References
- Dr Thuma, University of Botswana, Computer science department, Block 247 office 42, Botswana, +26776195760
- Dr Taukobong, University of Botswana, Computer science department, Block 242 office 87, Botswana, +26772198823
- Basetsana Mogotsi, Botswana Power Corporation, Business Functional Specialist, +26776083290
- Masego Mosweu, Botswana Power Corporation, Business Functional Specialist, +26776200543