THATAYAONE OMPHITLHETSE
Gaborone,GA
Summary
- Dedicated, hardworking and reliable Information Technology support personnel with experience providing technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing database design & management and data processing skills, excellent client facing skills, natural problem solving, analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
- Seeking a challenging position where I can utilize my skills and experience in any corporate sector to ensure personal growth and development.
- To provide professional and excellent services in any task assigned to.
Overview
10
10
years of professional experience
Work History
Census Enumerator
STATISTICS BOTSWANA
Letlhakeng
02.2022 - 04.2022
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
IT Officer (GVS)
MINISTRY OF YOUTH EMPOWERMENT, SPORTS AND CULTURE DEVELOPMENT
Gaborone
01.2017 - 01.2018
- Providing computer training to clients, either face to face or over the telephone
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Performing necessary repairs and maintains a log of computer-related problems
- Monitoring and maintaining computer systems and network operations
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Performs minor repairs or upgrades; installs software, equipment, or expansion boards
- Setting up new users' accounts, profiles and dealing with password issues.
Temporary IT Officer
DEPARTMENT OF SURVEYS AND MAPPING (IT DIVISION)
Gaborone
11.2015 - 11.2016
- Provide technical support and training for systems and networks
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Perform troubleshooting and data restoration, monitor systems and network performance
- To undertake procurement of IT hardware and software for Department
- Provide software application support for end-users through analysis, research and integration of applications
IT Officer (Intern)
MINISTRY OF AGRICULTURE (DEPARTMENT OF CORPORATE SERVICES)
Gaborone
10.2014 - 10.2015
- Provide fully technical support to end users and basic configuration, upgrade computer network and deployments
- Customized and repaired technology based on staff requests.
- Oversaw IT department operations and training.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Application installation and configuration, supporting new and existing applications on various server platforms
- Providing network troubleshooting, configuration and internet security management
Data clerk
DEPARTMENT OF SURVEYS AND MAPPING (GEO-INFORMATICS DIVISION)
Gaborone
08.2012 - 07.2014
- I have worked within geo-informatics division and my key roles and achievements included: Capturing, analyzing and editing of data sets using Arc GIS software & Workflow Manager.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Populating a database with new information or transfer existing data into it
- Assuring that all data put in to the integrated system holds required quality.
- Prepared detailed reports for management, showcasing trends and insights derived from analyzed data sets.
Education
Bachelor of Science - Business Information Technology
GABORONE INSTITUTE OF PROFESSIONAL STUDIES (In Partnership With University of Greenwich)
Gaborone, Botswana12.2012
BGCSE
SHOSHONG SENIOR SECONDARY SCHOOL
Shoshong11.2008
PSLE
LETLHAKENG PRIMARY SCHOOL
Letlhakeng10.2003
Skills
- Basic knowledge of networking security monitoring
- Computer hardware and software maintenance
- Windows based operating system servers, UNIX and Linux operating systems
- TCP / IP, computer networking configuration, routing and switching
- Network security and prevention systems, Firewalls, Intrusion detection
- Effective communicator, Team Worker, Fast Leaner and Result oriented
- Detailed oriented, creativity and critical thinking
- Good interpersonal skills and Problem solving
- Database design, development and data processing
- Technical Troubleshooting
- Cybersecurity best practices
- Operating system management
PERSONAL INFORMATION
- ID Number: 582218719
- Date of Birth: 09/23/90
- Gender: Male
- Marital Status: Single
SUMMURY OF ATTRIBUTES
- I regard myself as fast learner, who is able to deliver all requested from me within the stipulated time and without any supervision.
- Smart and hardworking young man with excellent communication skills.
- I can read, write and speak both Setswana and English fluently.
- I am eager to learn and develop.
- Have very good listening skills.
- Can work very well in a team and I am Self-motivated.
CONTACTS
- Cell, +267 72743618
References
- Ms Bianca Moswela, Deputy District Commissioner, District Officer, P O Box 80, Letlhakeng, 5943077
- Mr Thabo Lehuma, Department of National Library Services, Systems Analyst, Private Bag 00514, Gaborone, Botswana, 3704544
- Mr Aleseng Keabotsa, Department of Surveys and Mapping (IT Section), Systems Analyst, P O Box 0037, Gaborone, Botswana, 3623251
- Mr Modiredi Maphane, Ministry of Agriculture and Food Security, Systems Analyst, Private Bag 003, Gaborone, Botswana, 3689169
Hobbies and Interests
I enjoy watching soccer, reading newspapers and magazines, travelling, playing chess and listening to music.
Timeline
Census Enumerator
STATISTICS BOTSWANA
02.2022 - 04.2022
IT Officer (GVS)
MINISTRY OF YOUTH EMPOWERMENT, SPORTS AND CULTURE DEVELOPMENT
01.2017 - 01.2018
Temporary IT Officer
DEPARTMENT OF SURVEYS AND MAPPING (IT DIVISION)
11.2015 - 11.2016
IT Officer (Intern)
MINISTRY OF AGRICULTURE (DEPARTMENT OF CORPORATE SERVICES)
10.2014 - 10.2015
Data clerk
DEPARTMENT OF SURVEYS AND MAPPING (GEO-INFORMATICS DIVISION)
08.2012 - 07.2014
Bachelor of Science - Business Information Technology
GABORONE INSTITUTE OF PROFESSIONAL STUDIES (In Partnership With University of Greenwich)
BGCSE
SHOSHONG SENIOR SECONDARY SCHOOL
PSLE
LETLHAKENG PRIMARY SCHOOL