Thatayaone Seepo

• Recruited, hired, and trained to develop high-performing staff.
• Planned, organized, and coordinated special events and celebrations.
• Increased staff performance and engagement via motivational leadership.
• Raised club traffic and brand reach with innovative online promotions.
• Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
• Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
• Scheduled staff shifts to meet business demands and coordinate adequate coverage.
• Conducted regular evaluations of staff to drive quality service and customer satisfaction.
• Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
• Prepared monthly reports and budgets to track revenue and expenses.
• Worked with marketing teams to create marketing and promotional content for social media.
• Implemented policies and procedures to improve club operations and standards.
• Monitored cash flow and accounting operations to support accurate record-keeping.
• Developed promotional campaigns to attract new customers and increase brand awareness.
• Created and maintained relationships with key investors, partners and clients.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Coordinated with other entertainment venues to create joint promotional events.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Monitored budget and expenditures, keeping facility within budget.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Partnered across departments to run smooth, professional events and activities.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Conducted research and analysis of market trends to determine potential opportunities for growth.

Staged annual plays

Head-hunted by Sowa council to train their employees

Created and implemented a Covid 19 safety policy

• Administered personnel policies and procedures for school faculty and staff.
• Oversaw schedule management and protocols for orientation, registration, and related activities.
• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
• Mentored newly hired educators and provided encouragement and feedback.
• Monitored student behavior and enforced discipline policies.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Cultivated positive relationships between community members, school students, and teachers.
• Defined and enforced student academic achievement standards in line with district goals and objectives.
• Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
• Established instructional practices driven through statistical performance data.
• Communicated policies and procedures to students and parents regarding student behavior.
• Supervised afterschool program to promote student growth and maintain safety for all attendees.
• Administered personnel policies and procedures and approved professional staff additions.
• Instructed small groups of teachers and students.
• Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
• Allocated school budgets and solicited additional funding from grant programs with well-written applications.
• Managed budgets and resources for educational programs.
• Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
• Monitored student progress and implemented intervention strategies to support student success.
• Collaborated with administration staff to develop functional budgets within allocated funds.
• Communicated with parents to encourage active parental participation in education.
• Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
• Verified student grades, attendance and schedules.
• Formulated and implemented school safety and security policies.
• Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
• Coordinated staff and student activities to promote a safe and productive learning environment.
• Coordinated retrieval and distribution of student records from other schools and institutions.
• Kept school in full compliance with established policies, legal requirements and student safety standards.
• Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Counseled students about rules and policies during school assemblies.
• Developed and coordinated after-school programs and activities.
• Studied assessment information covering students, teachers and school operations to formulate improvement plans.

• Prepared documents and reports for clinical reviews and discharge plans.
• Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
• Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
• Documented activities and progress in electronic medical record per defined policy and procedures.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Provided excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Engaged with patients to provide critical information.
• Responded to inquiries by directing calls to appropriate personnel.
• Facilitated communication between patients and various departments and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Greeted and assisted patients with check-in procedures.