THATO MORUTI

(1 year experience)

• Oversee day-to-day operations of the business.
• Answer phones, and take reservations.
• Performed rental agreements.
• Conflict resolution.
• Established a filing system for important and confidential company documents.
• Receive payments.
• Car tracking.
• Ensuring the maintenance of cars so that they are in good condition for safe driving.
• Prepare reports and presentations with statistical data, as assigned.

(3 years experience)

• Ensure compliance of 50+ agents with quality standards set by the organization through training, coaching, mentoring and calibrations.
• Investigate reports on quality issues regarding products and services.
• Identify and close work flow issues through monitoring and assessments.
• Record and distribute meeting minutes.
• Periodically review quality initiatives to stay at par with industry expectations.
• Prepare reports and documentation for management to provide insights on performance and possibly find channels to increase operation efficiency.

(1 year 8 months experience)

• Oversee daily operations in a call center.
• Manage 30 customer care representatives.
• Communicate company goals and objectives to the team.
• Provide support to clients, handle queries, and offer solutions.
• Prepare daily performance reports for superiors.
• Perform any other duties assigned.
• Established and implemented team-building initiatives to boost morale.

(7 months)

• Receive inbound calls.
• First call resolution.
• Performed data entry associated with clients.
• Summarizes customer interaction on applicable computer applications.
• Escalate issues to the relevant channels.
• Meet qualitative and quantitative expectations.

(2 years experience)

• Perform the duties of a customer care representative.e.

(6 months)

• Answer calls, and support visitors.
• Responds to and resolves administration inquiries and questions.
• Provide recommendations to tailor to customer needs.
• Schedules and coordinates meetings and appointments.
• Record and distribute the minutes.
• Ensure updated client records.

(1 month)

• Register 15-85 voters in an assigned polling station per day.
• Ensure proper care and cleanliness of registration documents.
• Verification of register documents.
• Follow registration processes and procedures.

(2 months)

• Support the rollout of new applications.
• Capturing information into the system.
• Creating and searching databases.
• Classifying and collating information for easy access and retrieval.

(1 year 6 months)

• Receive calls and visitors, and channel them to relevant departments.
• Handle administrative requests from senior management.
• Filing, photocopying, scanning, and printing of documents.
• Schedule meetings, appointments, and take minutes.