RMan
Thato Oteng Malepe
Administration
Gaborone,Botswana
Summary
Passionate and knowledgeable Administrator with vast experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. Bringing forth high quality organizational skills and a self-motivated drive to achieve excellence.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Administrator
View One Ventures (pty) ltd
Gaborone
01.2021 - Current
- Maintain a steady flow by directing customer inquiries, submitting maintenance and routing emails to the appropriate department
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
Freelance Restaurant Manager
China Restaurant CBD, Gaborone Botswana
04.2018 - 07.2018
- Oversee employee work in front and back of house to ensure compliance with the company policies, regulations and food safety guidelines
- Customer care and management
- Complete restaurant opening and closing procedures and manage deposits, Inventory monitoring and placing order
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Operator
Woodlane Hotel
04.2017 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
MBA - Business Administration
BOTHO UNIVERSITY
Gaborone 09.2021 - 09.2023
C.V.E.T - Certificate in Vocational Training & Education
BA ISAGO
Gaborone 07.2020 - 07.2021
BBA - Tourism And Travel Management
GABORONE INSTITUTE 0F PROFESSIONAL STUDIES
Gaborone 07.2013 - 07.2017
Skills
Ethics-focused
Staff Management
Project Management
Performance improvement
Time management
Business administration
Administrative support
Travel coordination
Office administration
Scheduling
Bookkeeping
Mail handling
Accomplishments
- Supervised team of 18 staff members
Software
PanHospitality
Microsoft
Pilot
Interests
Organization
Team work
Multitasking
Patience
Customer Service
Resposibility
Referees
ViewOne Ventures (pty) Ltd
Director
Shyam.R. Goteti
+267 71622781
China Restaurant
Manager
Rosinah Law Kesotlegile
+267 74511533
WoodLane Hotel
Human Personnel
Faith Mpoloka
+267 3185230
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Business Administration
BOTHO UNIVERSITY
09.2021 - 09.2023
Administrator
View One Ventures (pty) ltd
01.2021 - Current
C.V.E.T - Certificate in Vocational Training & Education
BA ISAGO
07.2020 - 07.2021
Freelance Restaurant Manager
China Restaurant CBD, Gaborone Botswana
04.2018 - 07.2018
Front Desk Operator
Woodlane Hotel
04.2017 - 07.2017
BBA - Tourism And Travel Management
GABORONE INSTITUTE 0F PROFESSIONAL STUDIES
07.2013 - 07.2017