Thuto N. S. Z Gaboutloeloe
Communications Officer
Gaborone
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Communication Officer. Ready to help team achieve company goals and business professional with the drive to deliver results that improve the performances of organizations and their contribution to making the world a better place. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competencies include social media management, digital marketing, coordination ,planning and organization, customer service, stakeholder engagement, and data analysis obtained innovation,communication.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Programme Coordinator
Tourism Business Coaching & Mentorship Programme
Gaborone
05.2022 - 07.2022
- Programme coordination
- Social media management
- Internal and external stakeholder engagement
- Organized and managed program development from conception through successful execution.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Monitored programming trends to keep content relevant and up-to-date.
Customer Service Representative Contract
DHL
Gaborone
05.2021 - 06.2022
- Internal and external stakeholder engagement
- Tracking of performance KPIs
- Reporting and data analysis
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Graduate Trainee
Botswana Development Corporation
Gaborone
03.2020 - 03.2021
- Public relations
- Digital marketing
- Data analysis
- Strategizing and designing
- Administration duties
- External and internal stakeholder engagement
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
Marketer
Guerrilla and strategic, North West University
Mafikeng
01.2018 - 10.2019
- Come up with unorthodox, but impactful and modern ways to market products or services for projects using limited resources.
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Completed in-depth reviews of market conditions and customer preferences.
- Developed campaigns and specific marketing strategies.
- Designed and implemented advertising and public relations activities.
SI Facilitator
North-West University
Mafikeng
01.2018 - 08.2018
- Facilitate learning for statistics students
Education
Certificate of Proficiency - Short-term Insurance
Insurance Academy Botswana
Gaborone, Botswana 05.2022 - 08.2022
Bachelor of Commerce - Marketing Management
West Universtiy-Mafikeng Campus
Mafikeng, South Africa 01.2016 - 11.2019
IGCSE -
Crescent English Medium
Lobatse, Gaborone 01.2002 - 11.2012
Skills
Analytical thinking
undefinedTimeline
Certificate of Proficiency - Short-term Insurance
Insurance Academy Botswana
05.2022 - 08.2022
Programme Coordinator
Tourism Business Coaching & Mentorship Programme
05.2022 - 07.2022
Customer Service Representative Contract
DHL
05.2021 - 06.2022
Graduate Trainee
Botswana Development Corporation
03.2020 - 03.2021
Marketer
Guerrilla and strategic, North West University
01.2018 - 10.2019
SI Facilitator
North-West University
01.2018 - 08.2018
Bachelor of Commerce - Marketing Management
West Universtiy-Mafikeng Campus
01.2016 - 11.2019
IGCSE -
Crescent English Medium
01.2002 - 11.2012
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