Tinabo Chilume
Reservations Consultant
Maun
Summary
Detail-oriented Senior Safari Administrator with extensive experience in travel planning, itinerary customization, and client relationship management. Proven ability to train and mentor staff, optimize travel costs, and resolve client issues effectively. Adept in using Tour Plan NX and WETU to streamline reservations and travel documentation. Committed to delivering high-quality customer service in fast-paced environments.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Senior Safari Administrator
Safari Destinations
03.2024 - Current
- Trained and guided new reservations staff, ensuring high service standards
- Designed customized travel packages, including flights, accommodations, and tours
- Quoted and managed itineraries using Tour Plan NX
- Provided expert travel advice on destinations, visas, and insurance
- Met clients at the airport and provided after-hours emergency support
- Created and distributed travel documents using WETU
- Monthly Itinerary trainings
- Supplier trainings
Safari Administrator
Safari Destinations
07.2022 - 02.2024
- Developed and quoted tailored itineraries for clients using Tour Plan NX
- Arranged accommodations, transfers, and activities within budget and seasonal availability
- Provided emergency after-hours support and handled travel documentation
Sales & Reservations Consultant
Mochaba Crossing Lodge
11.2021 - 06.2022
- Customized travel itineraries for agents and direct clients
- Managed bookings for accommodations, transfers, and activities
- Hosted agents and VIP clients
Safari Administrator
Safari Destinations
12.2019 - 08.2021
- Created and managed detailed travel itineraries using Tourplan NX
- Coordinated with suppliers to ensure client bookings and experiences were up to standard
Safari Assistant
Safari Destinations
12.2018 - 11.2019
- Supported reservations and administrative tasks, including the preparation of travel documents
- Assisting my team leader in booking accommodations and flights with suppliers
- Monitoring time frames associated with provisional bookings to ensure that they remain viable
- Following up on provisional bookings, and confirming bookings
- Making recommendations of alternatives to the clients when the requested property is not available
- Liaising with suppliers with regards to any special guest requests
- Completing booking packs and send to accounts for payment processing
- Doing airport meet and greets
Reservations Administration Assistant (Entry-Level)
Safari Destinations
09.2018 - 12.2018
- Verified booking details, rates, and itineraries for accuracy before finalization
- Pulling travel documents for clients and making sure all details are correct
Travel Consultant (Internship)
Sokhela Travel and Tours
03.2014 - 08.2014
- Booked transportation for clients, both local and international
- Prepared tour packages for local and international destinations
Reservations Officer/Front Desk Manager (Internship for Diploma in International Tourism Program)
Bush Travellers Safaris
06.2010 - 08.2010
- Designed itineraries for tourists
- Managed records and answered phone calls
- Handled client reservations
Education
Diploma in International Tourism -
Gaborone Institute of Professional Studies (GIPS)
General Certificate of Secondary Education (BGCSE) - undefined
Mc Connel College
Skills
WETU
Timeline
Senior Safari Administrator
Safari Destinations
03.2024 - Current
Safari Administrator
Safari Destinations
07.2022 - 02.2024
Sales & Reservations Consultant
Mochaba Crossing Lodge
11.2021 - 06.2022
Safari Administrator
Safari Destinations
12.2019 - 08.2021
Safari Assistant
Safari Destinations
12.2018 - 11.2019
Reservations Administration Assistant (Entry-Level)
Safari Destinations
09.2018 - 12.2018
Travel Consultant (Internship)
Sokhela Travel and Tours
03.2014 - 08.2014
Reservations Officer/Front Desk Manager (Internship for Diploma in International Tourism Program)
Bush Travellers Safaris
06.2010 - 08.2010
General Certificate of Secondary Education (BGCSE) - undefined
Mc Connel College
Diploma in International Tourism -
Gaborone Institute of Professional Studies (GIPS)
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